Manager, Customer Education Design

Job Application for Manager, Customer Education Design at Figma Back to jobs New Manager, Customer Education Design San Francisco, CA • New York, NY • United States Apply Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Core to Figma’s success—and heart—is our community. We care deeply about empowering our community, particularly through a time of rapid change in the industry, and one of the ways we can do that is through education. To support this work, we’re seeking a Manager of Customer Education Design to lead a team of Education Designers and Motion Designers in creating multimedia learning resources for Figma users. This team delivers pedagogically sound content—including courses, videos, and hands-on projects—that supports both major product launches and ongoing customer education programs. These resources span the full learning journey, from first-time activation to advanced skill development. Success in this role requires strong leadership that enables the team to balance craft and speed, alongside thoughtful, timely coaching. Close alignment with cross-functional partners across customer education and go-to-market teams will be essential to ensure impact and consistency. This role also involves establishing clear and predictable team rhythms, grounded in well-defined roles, standardized processes, and measurable outcomes. This is a player-coach role, with the manager supporting the team on content creation as Figma continues to ship products and features at high velocity. This is a full-time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: Lead and manage a team of Education Designers and Motion Designers to deliver high-quality multimedia learning experiences Own the Figma Learn property and be responsible for continued updates and optimization Oversee the development of education resources Partner closely with cross-functional teams (Education Content Strategy, Product, Marketing, Advocates) to align on priorities and learning goals Ensure learning content supports key product launches and broader customer education programs Provide clear, timely coaching and feedback to support team growth and performance Establish and maintain effective team rhythms, planning processes, and communication practices We'd love to hear from you if you have: Have 3+ years of experience managing and developing multidisciplinary teams (instructional design, motion design, or similar) Proven ability to deliver high-quality learning content at scale Strong communication and stakeholder management skills, with experience collaborating with cross-functional partners, especially in go-to-market functions Ability to move with velocity, pivoting when needed to support updated priorities Have strong technical aptitude, are proficient in AI tools, and have hands-on experience with Figma or similar technologies While not required, it’s an added plus if you also have: Experience building learning programs for SaaS or design tools At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information. Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future. Annual Base Salary Range: $169,000 - $269,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to . 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