About the role
We are looking for a Manager, Forward Deployed Engineering with 6+ years of professional experience, including at least 1-2 years in a formal leadership capacity. The ideal candidate is a proactive, self-starting leader with a strong background in both people management and project management within a B2B SaaS or professional services environment. This role is crucial as we rapidly scale our Forward Deployed Engineering organization, and we need a leader who can coach engineers and TPMs, manage complex customer implementations, and define processes in a fast-paced, uncertain environment.
What will you be doing?
- Directly manage and coach a pod of Forward Deployed Engineers (FDEs) and Technical Program Managers (TPMs), fostering their career growth and performance.
- Serve as the primary escalation point for customers, navigating complex technical and timeline challenges to ensure successful implementations.
- Define and refine operational processes to improve the efficiency and predictability of customer deployments, which typically last 3-6 months.
- Partner with cross-functional teams, including Sales, Customer Success, and Product, to translate customer needs into actionable insights and drive business outcomes.
- Provide technical leadership and architectural guidance, jumping into the weeds with your team to solve hairy technical problems and ensure high-quality, custom software solutions.