About the role
Who We Are
Popl is defining a new category we call In-Person Go-To-Market. We help revenue teams turn real-world interactions — trade shows, conferences, field events, and meetings — into measurable pipeline and revenue. Our AI-native platform powers event lead capture, enrichment, and real-time CRM sync, transforming every badge scan into a high-quality, actionable lead.
In a world where digital channels are saturated, we're building the infrastructure that makes in-person GTM measurable, scalable, and revenue-driving. Our mission is simple: help companies around the world turn in-person events into a measurable & scalable growth channel.
About the Role
We are seeking a dynamic and experienced Mid-Market Account Manager to join our growing team at Popl, the market leader in lead capture & digital business card software for teams!
In this newly established role, you will work closely with our Account Executives and Customer Success teams to ensure customers realize ongoing value from our platform leading to strong retention and growth. You will be responsible for identifying expansion opportunities, mitigating churn risks, and fostering long-term relationships with key accounts.
What You’ll Do
- Own and drive Net Revenue Retention (NRR): Ensure customer retention and expansion to maximize revenue growth.
- Manage renewals: Proactively engage with customers to secure timely contract renewals.
- Identify expansion opportunities: Work with customers to upsell and cross-sell solutions that align with their business needs.
- Maintain Product Knowledge: Gain deep understanding of multiple products and be confident communicating their value
