Onsite Operations Manager

Job Application for Onsite Operations Manager at Faire Onsite Operations Manager Chicago, IL Apply About Faire Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants. By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours. About this role Faire is building the infrastructure for independent retail and fulfillment is at the center of how we deliver on that promise. As Onsite Warehouse Operations Manager, you will be the primary embedded representative at our warehouse operator partner site, owning the day-to-day performance of the operation and serving as the critical link between Faire and the operator. You'll drive operational excellence, enforce quality standards, manage escalations, and ensure the warehouse runs in a way that reflects Faire's commitments to brands and retailers. This is a high-accountability, high-visibility role for someone who thrives in fast-paced physical environments and is equally comfortable pulling a root cause analysis as they are building a working relationship with a site general manager. What you’ll do Drive Operational Excellence — onsite owner of day-to-day fulfillment performance; monitors SLAs end-to-end, runs daily/weekly operator reviews, benchmarks KPIs, and leads continuous improvement using Lean/Six Sigma. Own Fulfillment Quality — conduct quality audits across workflows; maintains scorecards on performance; drives root cause analysis and corrective action plans to closure with the operator Manage Escalations — primary point of contact for all operational issues from the warehouse operator and Faire's internal teams; triages, drives resolution, and maintains a structured escalation log with transparent updates to leadership. Build the Operator Relationship — trusted, collaborative partner to warehouse GM and floor leadership; runs weekly business reviews, flags structural risks (capacity, staffing, tech gaps) proactively, and holds the operator accountable without being adversarial. Qualifications 5+ years of experience in warehouse, fulfillment, or logistics operations, including 2+ years in an on-site, embedded, or senior floor leadership role Direct experience managing or overseeing 3PL/operator relationships at scale Proven track record improving operational KPIs (throughput, accuracy, on-time rates) in a high-volume fulfillment environment Familiarity with WMS platforms, order management systems, and fulfillment tech stacks Strong data fluency — comfortable pulling reports, building scorecards, and using data to drive decisions Excellent written and verbal communication; can translate operational complexity to executive audiences and collaborate effectively at all levels of an operator organization Experience leading or facilitating root cause analysis and corrective action processes Preferred Experience at or managing vendor relationships with large-scale fulfillment operators Lean / Six Sigma certification or demonstrated application of CI methodologies Background in marketplace or B2B fulfillment contexts (wholesale, multi-brand, fragmented SKU environments) Exposure to both WMS-light (operator-managed) and WMS-heavy (platform-integrated) environments Salary Range Chicago: The pay range for this role is $ 129,000 to $ 177,500 per year. This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future. Please note: This role is 100% in-person and requires full-time, on-site attendance at our Elwood, Illinois facility. Hybrid Faire employees currently go into the office 3 days per week on Tuesdays, Thursdays, and a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting. Why you’ll love working at Faire We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is taking part in the founding process. We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners. We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy. We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality. Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog . Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression. Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs. To request reasonable accommodation, please fill out our Accommodation Request Form ( ) Privacy For information about the type of personal data Faire collects from applicants, as well as your choices regarding the data collected about you, please visit Faire’s Privacy Notice () Create a Job Alert Interested in building your career at Faire? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with MyGreenhouse First Name * Last Name * Preferred First Name Email * Phone Country Phone Location (City) * Locate me Resume/CV * Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Please select your current state of residence. Select “Not in the US” if you reside outside the United States. This information helps us understand our talent pool and ensures we provide accurate resources throughout the hiring process. * Select... This role follows a fully on-site schedule. The selected candidate must be able to work on-site at the posted location five days per week. * Select... Before seeing this job posting, how familiar were you with Faire as a company? (Your response will not impact your application) * Select... How did you hear about Faire? (Select all that apply) * Answered “unaware” to previous question Online advertisement (social media, display ads, etc.) Billboard or outdoor advertising Faire's website Faire’s technical blogs (Faire.Tech, The Craft) Someone I know personally (friend, family, former colleague) Job posting on LinkedIn, Indeed, or other job board LinkedIn post or content (not a job posting) News article or media coverage Industry event or conference Other U.S. Demographic Questions We believe the future is local. At the core of that future are our customers, a diverse and unique community of entrepreneurs who have taken a chance on themselves. We’re inspired by these dreamers who work today and every day for a better future for their communities. We are committed to building a community and sense of belonging here at Faire that reflects the customers we serve. We want to ensure that we hold ourselves to that commitment externally and internally because differences in perspectives, experiences, and ideas are what make us successful. Below is a set of voluntary demographic questions that are a part of our Diversity and Inclusion initiatives. If you choose to fill them out, the responses will be used (in aggregate only ) to help us identify areas for improvement in our process. Your responses, or your choice to not respond, will not be associated with your specific application and will not , in any way, be used in the hiring decision. Do you consider yourself a member of the LGBTQIA+ community? * Select... Which categories describe you? Select all that apply to you: * Select... How do you currently describe your gender identity? * Select... Do you identify as a military veteran or service member? * Select... Are you a person living with a disability? Select... Submit application Powered by Greenhouse