About the role
The Role We're looking for a sharp, curious, and relentlessly resourceful Operations Associate to join our small but fast-moving team. This is a foundational role: you'll start by doing the work — handling customer support tickets, learning our internal processes end-to-end, and getting your hands dirty across every part of our operations. Then you'll use that knowledge to build systems that make us dramatically more efficient. You'll be at the center of two things that matter deeply to us: delivering an exceptional experience to our customers, and making our internal team faster and smarter through AI-powered automation. This isn't a role where you inherit a playbook — you'll help us write it.
What You'll Do Learn the business from the ground up. You'll spend your first weeks deeply embedded in how Slope operates — understanding our payment flows, customer lifecycle, internal tooling, and the manual work that holds things together. You won't be handed a summary; you'll live it. Own customer support. Handle inbound support requests from merchants and buyers across our platform. You'll be the voice of Slope to our customers — resolving issues, answering questions about payment terms, financing decisions, and platform functionality, and escalating when needed. Every interaction is a data point you'll use to build better systems. Identify and automate. After learning a process, your job is to make it obsolete. You'll identify repetitive, manual tasks across customer support and internal operations, design solutions using AI tools, and build automations that free up
the team to focus on higher-leverage work. The best hire for this role will leave behind systems, not just completed tasks. Support internal operations. Be the connective tissue of our ops team — managing workflows, maintaining internal documentation, coordinating across functions, and making sure nothing falls through the cracks. Small team means high ownership. Measure and iterate. Track the impact of the automations you build. Use data to prioritize what to tackle next and continuously improve what's already running.