About the role
Operations Leader
At Domu.ai, we're building the agentic infrastructure for the future of the world's largest financial institutions. AI agents that handle millions of live interactions every day for Fortune 500 banks and insurers, end-to-end. Interactions are 3x-ing monthly. We're hitting problems most startups never encounter: real-time voice AI at scale, legacy banking infrastructure, enterprise telephony, and building regulatory frameworks in the US.
The role
The role As an Operations Leader you'll...
- Own the operational model that makes Domu run like the best BPOs in the world, but with technology doing the work instead of people. You'll bring the industry playbook and rewrite it for a tech-first environment.
- Map and close the gap between where Domu's operations are today and where they need to be: process discipline, SLA alignment, dialing hygiene, QA cycles, and real-time visibility across every client.
- Build the metrics infrastructure the ops team runs on daily dashboards, live call volumes, contact rates, answer rates, and QA scores that make performance impossible to ignore.
- Ensure we build a standard QA rubric for outbound call reviews, establish weekly QA cycles, and close the feedback loop between QA findings and agent and prompt improvements.
- Pick the highest-ROI client gap and close it through operational action, better dialing, QA-driven tuning, or automation that eliminates errors at the root.
- Sit at the intersection of operations, engineering, and client success. This isn't a traditional ops or BPO manager role.
Why Domu
- Real traction. Post $XXM in revenue, Fortune 500 customers, 12x YoY growth last year.
