Operations Manager KYC

ABOUT

THE ROLE: Scaling and optimising our UK and Europe focused operations for the onboarding, event driven reviews, and screening teams Monitoring acquisition funnel operating performance and KPIs (e.g. commercial targets, conversion rates, or other key results) and investigating and raising deviations Managing and updating financial models for headcount and budget planning, ensuring operational resources align with growth targets Creating dashboards and analysing operational performance, defining performance metrics, escalating performance issues, and understanding the root cause of sub-optimal processes Proactively analysing and solving problems through collaboration with technical and non-technical teams to arrive at the right solution Be the essential link between KYC operational and product teams, looking for improvements on both sides, with the ultimate goal of increasing conversion and mitigating financial crime risk Liaising with vendors in case of incidents and performance issues Building, optimising and advocating for scalable processes that are clearly defined and documented Owning and delivering non-technical projects and supporting product and marketing to manage coordination of cross-functional technical projects Manipulating data using Excel and other visualisation tools to provide actionable insights - you’ll have a way with numbers WHAT WE ARE LOOKING FOR: You speak fluent English; German/French/Italian speaking skills are advantageous You have 3+ years’ experience in a fast-paced environment as a Management Consultant, Analyst, Operations Analyst, Product Analyst, Business Analyst, or Operations Manager You enjoy working with data and have experience with business analytics tools (Excel and SQL); you are comfortable managing financial inputs and headcount models to support departmental budgeting. You are logical and see data as a crucial part of decision-making but know when to stop analysing and start acting You thrive as a generalist and can wear many different hats concurrently You are proactive, resilient, and willing to spend the time it takes to discover where a problem lies and not stop until it's solved You are customer-focused and a team player You are okay with ambiguity and enjoy working in a complex, technical industry Previous experience in an analytical role (consulting, banking, or professional services) is advantageous WHAT YOU’LL GET IN RETURN: 25 days paid annual leave 3 paid days off for volunteering or L&D activities Extended maternity and paternity leave covered by the company Personal L&D budget Additional health & dental insurance Mental wellbeing platform Fully covered Multisports card Food vouchers Snacks, light food, drinks in the office WFH equipment allowance Flexible working from home Sabbatical Leave Transportation

bonus to cover office commute under the hybrid work arrangement TIDEAN WAYS OF WORKING At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard. Disclaimer It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: Tide does not charge any fees at any stage of the recruitment process. All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. Communication from Tide will only come from an official @tide .co email address. Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at [email protected] Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process. Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy . Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice . Create a Job Alert Interested in building your career at Careers at Tide? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with MyGreenhouse First Name * Last Name * Email * Phone Country Phone Resume/CV * Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you currently located in Bulgaria? * Select... Do you require visa sponsorship? * Select... What is your availability to start? (notice period) * What are your base salary expectations? * Have you previously been employed by, or have engaged with Tide in any capacity? (Full time, part time, contractor) * Select... Candidate Demographic Survey We ask for optional diversity information (such as gender, age and disability) to help us understand and improve the inclusiveness of our recruitment process. This information is used only for statistical reporting purposes and is never shared with hiring managers or used in hiring decisions.You can withdraw your consent at any time by contacting us at [email protected] . Withdrawing consent at a later stage will not affect your application. By ticking the box below, you confirm that you freely give your explicit consent for Tide to process your diversity information as described above. How would you describe your gender identity? * Select... Please select the age range that best represents you * Select... Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and lear * Select... Submit application Powered by Greenhouse

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