Operations Specialist | Bolt Careers Careers Business Operations Operations Specialist Operations Specialist What drives our operations? Our people! We're looking for a proactive and relationship-driven Driver Operations Specialist to help us grow and strengthen our driver community in Azerbaijan. Please note that this is a full-time permanent employment opportunity. Location: Baku, Azerbaijan View all roles Apply now
About
the role You will be the key link between Bolt and our driver and fleet partners. Your mission is to maximise driver performance, engagement, and loyalty by building strong relationships, providing expert guidance, and ensuring our partners get the most out of the Bolt platform. You will report to the Operations Manager and work closely with the local operations team. Main tasks and
responsibilities: Driver Engagement & Performance: Build and maintain strong relationships with driver and fleet partners. Proactively reach out with tailored advice, promote earning opportunities, and consult underperforming drivers to steer them towards improvement. Feature Adoption & Education: Drive the adoption of new Bolt features, loyalty offers, and campaigns among your driver portfolio. Educate partners on the Bolt business model and ensure they understand how to maximise their earnings on the platform. Market Intelligence: Collect competition insights and benchmark driver earnings to ensure Bolt remains competitive. Regularly discuss market trends, pricing, and competitor offerings with drivers to inform operational strategy. Quality & Rider Satisfaction: Monitor the quality of your driver portfolio and take direct action where needed. Promote best practices that improve rider satisfaction and ensure high service standards across the platform. New Market Launches: Play a critical role in launching new markets within the country, including market research, supply acquisition, systems configuration, and coordination of launch activities. Feedback & Process Improvement: Collect driver feedback on missing features or pain points and share actionable insights with
the team. Critically review internal processes and suggest solutions to improve operational efficiency. About you: You have 2–3 years of experience in a sales, account management, or analytical role. You have strong Excel/Google Sheets skills and are comfortable working with data to track performance and support decisions. You are an excellent communicator in both Azerbaijani and English, with a natural ability to build trust and long-lasting relationships with partners. You are a self-starter with a strong sense of ownership – you work independently towards ambitious goals and don't wait to be asked. You have a genuine interest in the ride-hailing industry and stay informed about market trends, competition, and the regulatory landscape. You are a team player who supports colleagues, shares knowledge, and continuously seeks self-improvement. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying! Apply now and join us to make cities for people, not cars. First name Last name Email Phone Number + 372 Upload your CV Drop files here to upload or choose from your device Browse files Supported formats: .pdf, .docx (max. file size 5MB) Will you now or in the future need sponsorship for employment visa status to start or keep working with Bolt? Select an option Do you need special assistance due to disability? We are happy to provide reasonable accommodations. (optional) By responding, you consent to Bolt processing your disability data in accordance with our Privacy Notice . Where did you hear about Bolt? Select an option By ticking this box, I confirm that I have read and understand the content of the Privacy Notice and acknowledge that my personal data will be processed as part of this application. Continue to survey Submit application Fill in our Demographic Survey Please help Bolt’s diversity and inclusion efforts by completing our voluntary demographic survey. Which gender identity do you most closely identify with? (optional) Female Male Non-binary Other Prefer not to disclose What is your age? (optional) Under 21 21-25 26-34 35-44 45-54 55-64 65 or over Prefer not to disclose Are you a parent, caretaker, or legal guardian of anyone? (optional) Yes No Prefer not to disclose Do you live with any disability? (optional) Yes No Prefer not to disclose In which country do you currently live? (optional) Estonia Romania Poland Germany Other, please specify (country) Prefer not to disclose Question 1 / 5 Previous Next Submit application Your answers are anonymous and not linked to your application. By responding, you consent to Bolt processing your demographic data in accordance with our Privacy Notice . AI Disclaimer: We use Greenhouse's AI-powered Talent Matching tool to compare your application against our job
requirements. Learn More Become part of our Business Operations team *Some
perks may differ depending on your location. Why you’ll love it here: Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms. View team Play a direct role in shaping the future of mobility.
About us With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people. Learn more We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability. Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission! Quick links View all 250+ open roles Products Rides Scooters E-Bikes Bolt Drive Bolt Food Bolt Market Bolt for Business Bolt Plus Earn Company Support Safety Locations City solutions Get Bolt Get Bolt Food Suppliers Terms and Conditions Privacy Cookies Security Community Guidelines © 2026 Bolt Technology OÜ
Location
Baku, Azerbaijan
Experience
2+ years
Total raised
$29.6M
Last stage
Growth
Investors
No applications, no recruiter spam. Just the intro.
A few questions to make sure this role is the right shape for you. Two minutes.
I write the intro, send it to the founder, and handle the back-and-forth.
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.