About the role
Operations Specialist | Bolt Careers Careers Business Operations Operations Specialist Operations Specialist What drives our operations? Our people! We’re looking for a data-driven and people-focused Operations Specialist (Driver Engagement) to strengthen driver relationships and improve engagement across our ride-hailing operations in Paraguay. Location: Paraguay, undefined View all roles Apply now
About
the role As an Operations Specialist in Driver Engagement, you will be responsible for building and maintaining strong relationships with drivers, ensuring they remain engaged, motivated, and successful on Bolt’s platform. Your work will directly impact driver retention, service quality, and supply reliability. You will leverage data insights to design engagement initiatives, loyalty programs, and community-building activities that reduce churn and improve driver satisfaction. By collaborating with cross-functional teams and external partners, you will help strengthen Bolt’s driver ecosystem in Paraguay. If you’re passionate about building communities, improving experiences, and helping drivers succeed — this is your opportunity to make a real impact. Main tasks and
responsibilities: Designing and implementing strategies to increase driver loyalty, improve satisfaction, and reduce churn. Supporting and expanding loyalty and
benefits initiatives (e.g., Bolt Rewards) by negotiating with suppliers and managing value-driven partnerships. Strengthening driver communities through events, workshops, and targeted communication campaigns. Identifying root causes of driver churn and executing targeted reactivation strategies. Monitoring service performance, gathering driver feedback, and collaborating on initiatives to improve ride quality and driver earnings. Delivering training and educational sessions for new and existing drivers on platform usage, quality standards, and new features. Using data to measure engagement program effectiveness, detect risks, and propose strategic improvements. Collaborating closely with Driver Growth, Vehicles, Marketing, Legal, and HQ teams to align engagement strategies with broader business objectives. Staying informed on local industry trends and regulatory developments impacting driver operations. About you: You have 2+ years of experience in operations, partner management, customer engagement, or strategy, ideally in tech, mobility, or consulting. You are highly analytical and data-driven, with strong Excel/Google Sheets skills (SQL, BI tools, or Python are a plus). You are an excellent communicator and negotiator, fluent in Spanish with strong English skills. You are detail-oriented, structured, and thrive in a fast-paced environment. You are empathetic and people-focused, capable of understanding driver needs and translating them into impactful programs. You have a strong sense of ownership with a hands-on approach. You are proactive, creative, and motivated to make drivers successful. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying! Apply now and join us to make cities for people, not cars. First name Last name Email Phone Number + 372 Upload your CV Drop files here to upload or choose from your device Browse files Supported formats: .pdf, .docx (max. file size 5MB) Will you now or in the future need sponsorship for employment visa status to start or keep working with Bolt? Select an option Do you need special assistance due to disability? We are happy to provide reasonable accommodations. (optional) By responding, you consent to Bolt processing your disability data in accordance with our Privacy Notice . Where did you hear about Bolt? Select an option By ticking this box, I confirm that I have read and understand the content of the Privacy Notice and acknowledge that my personal data will be processed as part of this application. Continue to survey Submit application Fill in our Demographic Survey Please help Bolt’s diversity and inclusion efforts by completing our voluntary demographic survey. Which gender identity do you most closely identify with? (optional) Female Male Non-binary Other Prefer not to disclose What is your age? (optional) Under 21 21-25 26-34 35-44 45-54 55-64 65 or over Prefer not to disclose Are you a parent, caretaker, or legal guardian of anyone? (optional) Yes No Prefer not to disclose Do you live with any disability? (optional) Yes No Prefer not to disclose In which country do you currently live? (optional) Estonia Romania Poland Germany Other, please specify (country) Prefer not to disclose Question 1 / 5 Previous Next Submit application Your answers are anonymous and not linked to your application. By responding, you consent to Bolt processing your demographic data in accordance with our Privacy Notice . AI Disclaimer: We use Greenhouse's AI-powered Talent Matching tool to compare your application against our job
