Outreach Specialist / Care Coordinator - Cleveland, Ohio

Responsibilities Initiate outreach to new patients and facilitate connections to healthcare resources and support referrals to care team members telephonically, via SMS, via video, or in-person. Foster trust and improve patient engagement rates through effective, empathetic, and credible patient communication. Collect, review and analyze patient data from Electronic Health Records (EHRs) or other data sources to assist monitoring and prioritization of patient care and to improve utilization of preventative care. Communicate with primary care providers through multiple avenues (potentially including EHR messaging and in-person meetings with providers to review patient updates). Serve as a primary day-to-day contact, and build trusted, collaborative relationships with healthcare facility providers. Participate in weekly Waymark care team huddles and partner with the full care team (Pharmacists, Licensed Clinical Social Workers, and Community Health Workers) to support coordinated patient care. Accurately document each patient encounter in detail. Collaborate with the Waymark support team to test and refine internal workflows and co-design more efficient processes for supporting patient care. This is a hybrid role, involving remote work from home as well as working within healthcare provider facilities, as needed. Minimum

Qualifications Excellent verbal and written communication skills. Comfort tailoring communication to credibly and concisely communicate with primary care physicians and to communicate with patients in an empathetic and accessible manner. Highly organized and self-motivated to work independently and manage schedules efficiently. Customer service and/or sales experience. Experience with Electronic Health Records. Experience in a healthcare delivery setting, preferably communicating with medical providers. Passion for working with diverse communities in an empathetic, inclusive, and professional manner. ​​Friendly, energetic, and enthusiastic personality with a client service orientation. Comfort navigating a variety of technology platforms including Google Workspace. Reside in Greater Cleveland, and have regular access to a car to facilitate travel within the region. Preferred

Qualifications Experience in care coordination, patient outreach, call center or working in an outpatient clinic or doctor’s office. Multilingual capabilities. Knowledge of managed care / health insurance. Knowledge of Cleveland, Akron, Canton communities and Medicaid populations. Hourly Rate Range $22.38 - $25.42 In addition to salary, we offer a comprehensive

benefits package. Here’s what you can expect: Stock Options : Opportunity to invest in the company’s growth. Work-from-Home Stipend: A dedicated stipend for your first year to help set up your home office. Incentive Program: Receive additional

compensation through performance-based incentives that align with organizational goals and enhance patient outcomes. Medical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy. Life Insurance: Basic life insurance to give you peace of mind. Paid Time Off: 20 vacation days, accrued over the year, plus 11 paid holidays. Parental Leave: 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents. Retirement Savings: Access to a 401(k) plan with a company contribution, subject to a vesting schedule. Commuter

Benefits: Convenient options to support your commute needs. Professional Development Stipend: A dedicated stipend supports professional development and growth. COVID Vaccination: Waymark has adopted a policy on mandatory full vaccination to safeguard our employees, our partners, and the patients we serve from the hazard of COVID-19. As a healthcare company, we believe it is important for our employees and actions to reflect the best available science and the interests of public health. You will be asked to attest to your COVID vaccination status before an offer of employment is made. Offer of employment is contingent upon successful completion of a background check. Don’t check off every box in the

requirements listed above? Please apply anyway! Studies have shown that some of us may be less likely to apply to jobs unless we meet every single qualification. Waymark is dedicated to building a supportive, equal opportunity, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every preferred qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings! Create a Job Alert Interested in building your career at Waymark? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with MyGreenhouse First Name * Last Name * Preferred First Name Email * Phone Country * Phone * Resume/CV * Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select... Degree Select... Discipline Select... Start date month Select... Start date year End date month Select... End date year Add another LinkedIn Profile Website Employment is contingent upon the successful completion of a background check. Do you acknowledge and agree to this condition? * Submit application Powered by Greenhouse

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