Collectly is a fast-growing healthcare technology company transforming revenue cycle management (RCM) through AI-driven automation. Millions of patients navigate inefficient billing systems every day, while providers face delayed payments, rising administrative burden, and operational complexity.
Collectly applies artificial intelligence to automate workflows, accelerate cash flow, and modernize the patient financial experience; enabling healthcare organizations to operate more efficiently and focus on delivering care.
There could not be a hotter space to play in. Healthcare is a $4.9T industry and is adopting AI technology at 2.2x the rate of the rest of the economy. RCM is at the heart of this transformation as it has a clear and demonstrable ROI to our customers.
The Opportunity
We are looking for an experienced Principal Product Manager with drive, intellectual curiosity, an appetite for working on hard things, and a founder’s mentality of complete ownership. You will own the strategy and execution of our flagship product and relentlessly seek new ways to provide value for our customers and improve the patient financial experience for patients.
Additionally, you will adopt an AI-first mentality to find ways to incorporate the latest AI advancements throughout our product. We have already embedded LLMs as a key feature for AI-driven patient support through chat and voice, and there is a tremendous opportunity to continue building these products and finding additional ways to leverage AI in ways that will be transformative for patients and providers.
Key Responsibilities
Own the strategy, roadmap, and execution for Collectly’s Post-Service and Billie product lines, driving measurable improvements in patient payments, conversion, and overall financial experience
Act as the single-threaded owner of the post-service patient journey, from statement delivery through payment resolution, ensuring a seamless and high-converting experience across channels (SMS, web, voice, chat)
Lead high-impact product discovery to identify and validate new opportunities across payments, billing workflows, and AI-driven patient support—grounded in customer pain points, data, and market insight
Drive an AI-first product strategy, identifying and shipping new capabilities leveraging LLMs and voice AI (e.g., automated patient support, payment negotiation, billing explanation) that meaningfully improve outcomes for patients and providers
Partner deeply with Infrastructure, Engineering, and Design to build scalable, reliable systems across EHR integrations, billing workflows, and payments infrastructure
Define and own core business and product KPIs (e.g., collection rate, time-to-payment, patient engagement, resolution rate), and use them to guide prioritization and measure success
Translate complex healthcare billing and RCM workflows into intuitive product experiences, balancing compliance, operational constraints, and usability
Work cross-functionally with Sales, Customer Success, and Support to understand customer needs, unblock deals, and continuously improve product-market fit
Influence company-level strategy by identifying new product and revenue opportunities within post-service billing and patient financial engagement
Mentor and raise the bar for product thinking across the team, setting a high standard for product rigor, customer obsession, and execution excellence
What Success Looks Like
Within the first 90 days:
Develop a deep understanding of Collectly’s Post-Service and Billie products, including core workflows across patient billing, payments, AI support, and EHR integrations
Build strong relationships across Engineering, Design, Infrastructure, Sales, and Customer Success, quickly becoming a trusted partner and central point of product leadership
Audit the current product experience end-to-end, identifying the highest-impact opportunities to improve patient conversion, reduce friction, and drive collections
Define and align on clear success metrics for Post-Service and Billie (e.g., collection rate, time-to-payment, engagement, resolution rate), establishing a baseline and identifying gaps
Deliver an initial set of high-impact product improvements or experiments, particularly focused on increasing payment conversion and improving patient experience
Establish a clear, opinionated product strategy and roadmap for Post-Service and Billie, grounded in data, customer insight, and business priorities
Identify and prioritize key AI opportunities, with a clear plan for how LLMs and voice AI can drive step-function improvements in patient support and payment outcomes
Bring structure and rigor to product discovery and prioritization, ensuring that the team is focused on the highest-leverage opportunities
Partner with GTM teams to support active deals and customer conversations, contributing product insight that helps win and expand customers
Demonstrate end-to-end ownership by shipping meaningful progress, setting the tone for speed, quality, and accountability across the product organization
Over two quarters, success includes:
Driving measurable improvements in core business metrics, such as increasing collection rates, reducing time-to-payment, and improving patient engagement across Post-Service and Billie
Establishing Post-Service and Billie as best-in-class patient financial experiences, with clear differentiation in usability, transparency, and outcomes compared to legacy billing solutions
Delivering a cohesive, end-to-end post-service patient journey, from bill delivery through resolution, across SMS, web, chat, and voice
Shipping multiple high-impact product initiatives that materially improve conversion, automate workflows, and reduce operational burden for customers
Launching and scaling AI-driven patient support capabilities, including LLM-powered chat and voice experiences that meaningfully improve resolution rates and reduce support costs
Creating a durable product strategy and roadmap that aligns engineering, design, and GTM teams around the highest-leverage opportunities
Establishing strong product discovery and execution practices, resulting in faster iteration cycles and higher confidence in what the team builds
Influencing go-to-market success, by enabling Sales and Customer Success with product capabilities that help win deals, expand accounts, and improve retention
Identifying and incubating new product or revenue opportunities within patient financial engagement, expanding Collectly’s footprint beyond current offerings
Raising the bar for product leadership, acting as a force multiplier across the team through mentorship, clear thinking, and strong execution
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Qualifications
Required
5+ years of Product Management experience in B2B SaaS, including ownership of complex, multi-stakeholder products (healthcare or fintech experience strongly relevant)
Proven track record of owning and scaling a product or product line, including 0→1 launches and/or driving significant growth in adoption, revenue, or engagement
Demonstrated ability to operate at a Principal level, setting product strategy, influencing across teams, and driving outcomes with a high degree of autonomy
Strong systems thinking, with experience building products that span workflows, integrations (e.g., APIs, platforms), and cross-functional dependencies
Deep customer empathy paired with strong product judgment, with a track record of translating ambiguous problems into high-impact solutions
Exceptional analytical and prioritization skills, with experience using data to define success metrics, evaluate tradeoffs, and drive decision-making
Bias for action and ownership mentality, with a history of shipping high-quality products in fast-paced, ambiguous environments
Strong communication and stakeholder management skills, with the ability to influence engineering, design, and GTM teams as well as executive leadership
Experience working closely with engineering teams to deliver scalable, high-quality products, balancing speed with long-term architecture
Willingness to be based in San Francisco (or relocate) and work closely with a highly collaborative, in-person team
Core Competencies
Product Strategy & Vision – Ability to define a clear, opinionated product direction and align teams around it
End-to-End Ownership – Operates as a “GM of the product,” owning outcomes from discovery through delivery and iteration
Customer Obsession – Deep commitment to understanding and solving real customer pain points, especially in complex domains like healthcare billing
Analytical Rigor – Uses data to drive decisions, measure impact, and continuously improve product performance
Execution Excellence – Consistently delivers high-impact work with speed, quality, and attention to detail
Systems Thinking – Understands and designs for complex systems across payments, billing workflows, integrations, and AI-driven experiences
Cross-Functional Leadership – Effectively partners with Engineering, Design, Sales, Customer Success, and Support to drive outcomes
AI Product Mindset – Ability to identify and apply AI/LLM capabilities to real product problems in a practical, outcome-driven way
Adaptability & Resilience – Thrives in ambiguity and rapidly evolving environments, maintaining focus and momentum
Preferred
Experience in healthcare, revenue cycle management (RCM), payments, or fintech
Experience building or scaling AI-powered products, particularly leveraging LLMs, conversational AI, or voice interfaces
Background as a founder or early employee at a startup, with experience operating in 0→1 or highly ambiguous environments
Experience owning a product line with direct revenue or P&L impact
Familiarity with EHR systems and healthcare integrations (e.g., Epic, athenahealth, HL7/FHIR)
Experience working closely with go-to-market teams to support sales, drive adoption, and improve retention
If you think you’re a “Buffalo” (our unofficial team mascot, the only animal that runs towards a storm to get through it faster) who has what it takes to have a meaningful impact within our rapidly growing organization and to the broader healthcare industry - apply to come join our team today!
Why You’ll Love It Here
Unlimited PTO: We believe in work-life balance and encourage you to recharge when you need it.
Comprehensive Health Coverage: Fully paid medical, dental, and vision insurance for you and your dependents, because your well-being matters to us.
Equity Opportunities: Share in our success with stock options - your hard work will drive our growth.
Retirement Planning Made Easy: Enjoy a 401(k) with a generous company match to secure your future.
Student Loan Support: We help lighten the load with contributions toward your student loans.
About Collectly
About 50% of all out-of-pocket payments get never collected in U.S. healthcare. Collectly helps medical groups and practices accelerate and increase patient cash flow, decrease costs to collect, and increase patient satisfaction.
