About the role
Papa is hiring a Principal Product Designer to architect and lead end-to-end product and service design for a multi-actor care ecosystem supporting older adults and their family caregivers. Reporting to the CTO, this hands-on design leader will own experience and service architecture, evolve accessible design systems, drive research and data-informed iteration, and represent design at the executive level while mentoring designers. Remote (US) with competitive salary, equity, and comprehensive benefits.
How You'll Contribute
- Architect offline-to-online service journeys that translate digital requests into real-world human connections
- Lead D2C and referral experience design to optimize conversion while preserving a warm, personal care brand
- Design multi-actor programs and services that deliver measurable outcomes for members and families
- Build high-fidelity, logic-rich prototypes using tools such as Figma, Framer, Webflow, or similar
- Evolve and maintain an accessible, WCAG 2.1+ compliant design system for mobile and web, with a focus on aging populations
- Conduct qualitative and ethnographic research with members, Papa Pals, and caregivers to uncover unmet needs
- Facilitate cross-functional design sprints and co-creation workshops with Engineering, Data, Product, Operations, and partners
- Translate research insights and health outcomes data into actionable, iterative design improvements
- Represent Design at the executive level; co-author design, technology, and business strategy with the CTO
- Mentor designers and uphold design quality across the organization
- Own the full product design lifecycle from discovery through post-launch monitoring and iteration
What Makes You a Great Fit
