We're building a next-generation AI agent platform for customer service, and we're looking for someone to help us make it the best in the industry. AI agents are transforming how businesses operate, but the tooling to configure, manage, and orchestrate them is still being figured out across the industry. This is your chance to define what that looks like.
As Product Designer (full-time, on-site in Zürich or remote), you'll help us make this platform intuitive, powerful, and delightful to use. You'll own the product design surface: UI, UX, and the overall direction of how our platform works and feels. As part of our four-person leadership team, you'll represent the user's voice in every strategic decision, while working closely with the product and engineering team to bring ideas to life.
What you'll do:
Own the end-to-end design of our AI agent platform, from feature discovery to pixel-perfect execution
Shape the product roadmap: identify what to build next based on user research, data analysis, and market trends
Conduct deep user research to uncover real pain points, especially in a space where users themselves are still learning what's possible with AI agents
Go beyond mockups: prototype and iterate rapidly, with growing opportunities to build features directly using modern tools and AI-assisted development
Continuously research and try competing AI products to stay at the cutting edge of what works
Collaborate closely with the product and engineering team in tight feedback loops to ship fast and learn faster
Your Profile
4+ years of experience designing digital products for complex applications at a startup or in a fast-paced environment
Deep curiosity about AI: you actively use and explore AI tools and products
Ability to conduct user research and go beyond surface-level feedback to uncover root problems
Proficiency in Figma or comparable design/prototyping tools
Technical aptitude: coding skills are a strong plus, especially with the rise of vibe coding and AI-assisted development
Data-driven mindset: comfortable with usage metrics, A/B tests, and analytics
Excellent communication skills, especially with cross-functional teams (engineering, customer success)
Ability to crack a joke (in Swiss German or any language of choice)
About Typewise
Typewise (YC S22) is an AI-first customer service platform where orchestrated agents resolve requests end-to-end by taking real actions across your stack. Teams describe outcomes in natural language and the platform compiles them into working automations, no flowcharts, no code. From growing SMBs to Fortune 500 companies like Unilever and DPD, our customers rely on Typewise to automate their customer service while keeping humans in control.
We believe great software should be intuitive enough for anyone to use: no technical barriers, self-service setup, and excellent defaults that just work. With 1000+ integrations, omni-channel coverage, and enterprise-grade security (ISO 27001, EU hosting), teams go live in weeks and scale confidently.
We're a 20+ people, passionate, international team distributed across Europe and beyond, with our office in Zürich. We're remote-first and thrive on a fast-paced, flexible environment with flat hierarchy and individual ownership.
🚀 Work on cutting-edge AI technology and define how the next generation of AI agents are built and managed
👥 Join a four-person leadership team and directly shape the product direction
⚡ Short decision-making processes, lean and agile development
🌍 Quarterly team meetups in awesome locations (fully covered)
🕐 Flexible hours and work setup
💰 Competitive salary with stock option possibilities
Excited? Say hello!
If you want to be part of an innovative and awesome startup team, and bring your own ideas to life for millions of users, say hello and send us your CV, portfolio and Github repo.
About Typewise
Boosting customer service and sales productivity by 2-3x.
