About the role
Product Engineer At Gradient Labs, we’re building an AI agent to redefine customer experience and operational efficiency in the financial services sector . Founded in 2023, we’ve quickly gone from an idea to a growing team with customers you know (and probably love). Our powerful AI agent is unique: it’s the only AI operations agent built specifically for financial services , handling even the trickiest, high-stakes customer queries safely and effectively. Crucially, it serves as one unified agent across the entirety of your customer operations , giving businesses the comprehensive visibility and control they need to trust all outcomes. We’re a small but mighty team of builders from leading companies like Monzo, Pleo, and Google. If you’re excited to tackle some of the hardest problems in AI and help shape the future of customer operations and experience , we’d love to hear from you. 🎯 How you’ll make an impact We are looking for an engineer who thinks beyond just writing code. In this role, you’ll be expected to look for leverage in everything you do—finding ways to automate processes and unblock both yourself and your colleagues. You won't just be executing tasks; you'll be building the internal systems and efficiencies that allow our small team to continue having a disproportionate impact on the industry. Build the "Control Center": Develop the core interface where customers configure, instruct, and evaluate our AI agents. Create Powerful Experiences: Design a product interface that is simple on the surface but enables complex functionality for Enterprise customers—similar to the UX depth of Notion or Figma. Develop Internal Tooling: Build the back-office experiences our internal team uses to boost customer resolution rates. Iterate Rapidly: Work within a fast-paced environment where we ship early, often, and multiple times a day. Own the Stack: Work with a resilient tech stack including Go, PostgreSQL, Temporal, and Encore on the backend, and Next.js on the frontend. 💡 What you’ll bring Proven Experience: A track record of building complex, performant product interfaces iteratively, likely as a Senior or Staff Product Engineer at a tech scale-up. Product Intuition: A deep interest in how autonomous AI agents are redefining UX and UI. Foundational Mindset: The desire to be a cornerstone engineer for the company during its foundational years. Resilience & Drive: A belief that almost anything is possible with hard work and an excitement for greenfield projects rather than a fear of ambiguity. Collaborative Spirit: A "strong opinions, loosely held" approach to problem-solving and engineering. Why join Gradient Labs? This is a unique chance to be part of a team working with cutting-edge technology to reshape how businesses will operate in the future. Over the next 10 years, every company will need to embrace AI-powered operations to stay competitive, and this role puts you right in the middle of that transformation. You’ll tackle challenging and new problems, work with some of the most exciting brands across different industries, and be surrounded by a passionate, smart team that’s driven to build something groundbreaking.
