About the role
About the Company
GoGoGrandparent’s (GoGo’s) mission is to help older adults live independently in their home for as long as possible. We do that by tailoring existing on demand apps to the needs of people living with mobility, visual, cognitive and dexterity impairments and letting older adults use them by making a phone call. After ordering, our service becomes a virtual caregiver that monitors the instrumental activities of daily living (mobility, meals, groceries, medication delivery & home management) for tens of thousands of older adults around the United States. We’re profitable, have been around since 2016 & haven’t raised any venture capital financing to date. The company was inspired by the cofounder’s grandmother, who still uses us to this day (she’s turning 95 in March)!
This is a fully remote position located in the United States
Job Summary
The Product Manager will own the strategy, roadmap, and execution for GoGoGrandparent’s Home Services department, a strategic bet that could dramatically impact the future of the company. This is a 0 to 1 role where you will have broad autonomy over helping to build this “business within a business”. This role drives the end-to-end product lifecycle, including customer research, market analysis, planning, requirements development, and launch, with the goal of growing adoption, repeat usage, and trust in Home Services.
Responsibilities:
- Translate customer and business needs into clear product requirements and development roadmaps for Home Services.
- Build product strategy documents that describe business cases, high-level use cases, technical requirements, and ROI for Home Services initiatives.
- Design and optimize the customer journey.
- Conduct customer interviews and market research to uncover pain points and prioritize service categories (e.g., cleaning, handyman, yard-work, personal assistant, caregiver).
