Product Solutions Lead

the team Own high-quality documentation and ticket standards to ensure clarity, speed, and accountability in escalations, Monitor team metrics and customer impact data to continuously refine prioritization, communication, and execution standards Move at rocket speed, build something massive. We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff. We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard.

Requirements 4+ years of experience in technical support, product operations, or solutions roles Prior experience managing or mentoring team members Strong analytical skills and a bias toward data-driven decision-making Experience investigating issues using SQL, logs, or API tools Experience with support platforms and CRMs (e.g., Zendesk, Salesforce) Exceptional written and verbal communication skills Proven experience in a customer-facing role Demonstrated ability to balance hands-on technical work with team leadership Ability to work onsite in NYC 4–5 days per week

Why Join Growth and impact. It’s not often that you can get in on the ground floor of a funded ( unicorn !) startup that’s scaling so fast. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of

the team will be here to support you.

Benefits In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following

benefits: Equity in the company Medical, Dental and Vision premiums covered at 100% Fully paid parental leave Commuter

benefits 401k

benefits Fitness & home services stipend to cover part of your expenses so you can focus on what matters A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office Unlimited vacation and paid holidays We'll cover relocation packages and make the move exciting, not painful! Job

Compensation Range The salary range for this role is $130,000 - $160,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive

benefits &

perks package. Exact

compensation is determined based on a number of factors including experience, skill level, location and

qualifications which are assessed during the interview process. Additional details about total

compensation and

benefits will be provided by our Recruiting Team during the hiring process. EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please note that employment with EliseAI is on an "at-will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected]

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.