About the role
About EliseAI At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone. Housing : We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place. Healthcare : We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork. With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission. About The Role As a Product Solutions Lead, you will combine technical depth, customer empathy, and people leadership. You will serve as a product subject matter expert while managing and developing a team of 3–5 Product Solutions Analysts. You will be responsible for ensuring high-quality technical investigations, strong customer communication, and consistent execution standards across the team. This role requires strong analytical thinking, operational rigor, and the ability to coach and elevate others in a fast-paced environment. Key Responsibilities Serve as a subject matter expert and escalation point across EliseAI’s product suite, investigating complex technical issues (SQL, logs, APIs) and identifying root causes with clear business impact Partner cross-functionally with Customer Success, Product, and Engineering to drive efficient issue resolution and inform roadmap decisions Manage and develop a team of 3–5 Product Solutions Analysts, providing real-time coaching and ongoing performance feedback Lead onboarding new hires and continuous training to strengthen product knowledge and technical capabilities across the team Own high-quality documentation and ticket standards to ensure clarity, speed, and accountability in escalations, Monitor team metrics and customer impact data to continuously refine prioritization, communication, and execution standards Move at rocket speed, build something massive. We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff. We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard. Requirements 4+ years of experience in technical support, product operations, or solutions roles Prior experience managing or mentoring team members Strong analytical skills and a bias toward data-driven decision-making Experience investigating issues using SQL, logs, or API tools Experience with support platforms and CRMs (e.g., Zendesk, Salesforce) Exceptional written and verbal communication skills Proven experience in a customer-facing role Demonstrated ability to balance hands-on technical work with team leadership Ability to work onsite in NYC 4–5 days per week Why Join Growth and impact. It’s not often that you can get in on the ground floor of a funded ( unicorn !) startup that’s scaling so fast. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you. Benefits In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits: Equity in the company Medical, Dental and Vision premiums covered at 100% Fully paid parental leave Commuter benefits 401k benefits Fitness & home services stipend to cover part of your expenses so you can focus on what matters A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office Unlimited vacation and paid holidays We'll cover relocation packages and make the move exciting, not painful! Job Compensation Range The salary range for this role is $130,000 - $160,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process. EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please note that employment with EliseAI is on an "at-will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected]