About the role
page_title Back to jobs Program Manager - Quality & Training (Safety Operations) Bastrop, TX Apply About xAI xAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.
ABOUT
THE ROLE: The Program Manager, Quality & Training will lead the strategy, development, and execution of Safety Operations’ quality and learning programs. This role is responsible for building scalable systems that improve moderator performance, strengthen critical thinking, and elevate decision-making accuracy. Reporting to the Manager of Safety Operations & Enablement, this individual will manage two Safety Trainers and oversee the full lifecycle of training and quality initiatives—from program design and forecasting to delivery, measurement, and continuous improvement. This is a highly visible role that directly influences operational excellence, content integrity, and product trust.
RESPONSIBILITIES: Develop and execute a comprehensive, automation-first quality and training strategy aligned with Safety Operations and product objectives. Integrate AI tools and workflow improvements into learning and quality processes. Build scalable onboarding and continuous learning frameworks to support workforce growth. Align training and quality initiatives with hiring scales, operational shifts, and performance trends. Design and refine training programs focused on policy interpretation, critical thinking, AI tool utilization, and moderation accuracy. Create facilitator guides, learning materials, assessments, and reinforcement mechanisms. Lead and facilitate training sessions as needed. Implement and oversee quality assurance processes, including audits, calibrations, and accuracy tracking. Define and monitor KPIs such as quality scores, policy adherence, decision consistency, and training effectiveness. Conduct root-cause analysis and implement corrective actions to improve performance outcomes. Manage and develop two Safety Trainers, ensuring high-quality facilitation and consistent delivery standards. Provide coaching, performance feedback, and professional development support. Partner with Product, Policy, and Operations teams to ensure training aligns with evolving platform standards. Support compliance and certification initiatives as required. BASIC