Remote Primary Care Liaison

Job Application for (Remote) Clinical Care Liaison at Pine Park Health (Remote) Clinical Care Liaison Remote Apply Welcome to Pine Park Health! About Us Pine Park Health is a value-based primary care practice that is redesigning how residents of senior living communities get or stay healthy. We're on a mission to dramatically improve healthcare for seniors by building a new model of care that's designed around everyone involved — patients, families, community staff members, providers, and payers. We've started by providing regular prevention and screening, care for chronic conditions, lab work, and diagnostic testing to patients in their apartments. We visit each community frequently to see patients and collaborate on patient health needs with staff. We also make it easier for patients to get care urgently with same-day or next-day care, helping them avoid unnecessary trips to the ER or hospital. Over 185 communities across Arizona, California, and Nevada work with Pine Park Health today and we're growing quickly to expand our reach and impact. Investors include First Round Capital, Google's AI fund, Canvas Ventures, Foundation Capital, Y Combinator, and Susa. If you're a determined and mission-oriented person who is looking to build the future of healthcare for seniors, join us! The Opportunity _]:min-w-0 gap-3"> The Clinical Care Liaison is the operational and relational backbone of our geriatric primary care team. You will own care coordination for a panel of 500–600 patients — managing real-time communication, triaging urgent clinical needs, maintaining documentation integrity, and serving as the trusted point of contact for patients, families, facility staff, and providers. _]:min-w-0 gap-3"> This is not a passive coordination role. You will make real-time judgment calls that directly affect patient safety outcomes. The seniors we serve are medically complex, often frightened, and counting on someone who shows up fully — every shift, every call, every task. What You'll Do Serve as the primary point of contact for patients, families, facility partners, and providers across your assigned patient panel Triage and prioritize urgent care requests, STAT tasks, and time-sensitive clinical communications in real time Maintain accurate, compliant patient documentation within our EMR system Proactively manage appointment scheduling, follow-up care, and interdisciplinary communication Lead new patient onboarding, ensuring each patient is contacted and scheduled within 24 hours of enrollment Participate in after-hours on-call rotation to support continuity of care Contribute to quality improvement initiatives and operational efficiency projects How We Measure Success Patient Communication & Responsiveness 95% of inbound calls answered within 60 seconds (~30 calls/day) Average caller wait time under 30 seconds; maximum not to exceed 2 minutes Urgent voicemails resolved within 1 hour; non-urgent within 1 business day After-hours voicemails addressed within 2 hours of next business day open Care Coordination & Task Management 95% of clinical messages and emails addressed within 2 hours Routine tasks completed within 7 days; STAT tasks within 24 hours 100% of daily visit reminder calls completed (~20 calls/day) Documentation & Quality Minimum 6 hours of care coordination activity logged daily Patient satisfaction scores of 8.5/10 or higher Full compliance with HIPAA, CMS, and OIG requirements at all times What We're Looking For Bachelor's degree required; Healthcare Administration, Health Sciences, Public Health, or related field preferred 3+ years of healthcare coordination, patient services, or clinical operations experience Prior experience with geriatric, Medicare Advantage, or value-based care populations strongly preferred Demonstrated ability to triage and manage competing priorities in a high-volume, real-time environment Proficiency with EMR/EHR systems and healthcare technology platforms Exceptional written and verbal communication skills across diverse stakeholders — patients, families, physicians, and facility leadership Self-directed, accountable, and able to perform independently in a remote environment Availability for approximately 5 on-call overnight and/or weekend shifts per rotation Reliable high-speed internet and a dedicated, HIPAA-compliant home workspace required Must not be on any exclusion or debarment from participation in Federal Health Care Programs and must remain in good standing with OIG, CMS, and applicable government regulators What Success Looks Like Our best Clinical Care Liaisons are natural organizers who genuinely care about the people they serve. They bring structure to a fast-moving environment, communicate with warmth and clarity, and take ownership of their patient panel like it's their own small practice. By 30 days, you're navigating our systems with confidence, your queue is yours, and patients and facility partners are starting to build trust with you. By 90 days, you're consistently hitting performance benchmarks and contributing to the rhythm of the care team. At one year, you've become a go-to resource for your team and a familiar, trusted voice for the patients and families you serve every day. This role is a strong fit if you: Thrive in high-volume, fast-moving environments where your organization directly affects patient outcomes Take ownership of your work without needing close oversight Want meaningful daily work with a vulnerable population and can feel the weight of that responsibility without being paralyzed by it Take pride in documentation accuracy and communication follow-through even when no one is watching You'll thrive here if you: Find satisfaction in bringing order to complexity Care deeply about doing right by people who are vulnerable and counting on you Take ownership of your work without needing close oversight Want remote work that actually feels meaningful Benefits Designed For You and Yours Paid Parental Leave Medical, Vision, and Dental Insurance 401K Retirement Plan Cell Phone Reimbursement Annual Wellness Allowance FSA and Dependent Care FSA 10 Paid Holidays Generous Paid Time Off Paid Sick Days Pine Park Health is an equal opportunity employer. Employment is at-will. This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, the Company reserves the right to revise the job or to require that other or different tasks be performed as assigned. Create a Job Alert Interested in building your career at Pine Park Health? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with MyGreenhouse First Name * Last Name * Email * Phone Country Phone Resume/CV * Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education Degree * Select... Add another LinkedIn Profile Website What are your compensation expectations for this role? * Are you comfortable working the shift of 8:30a-5p PST? (10a to 7:30p CST and 11am to 8:30p EST). * Select... Are you comfortable being on call (nights and weekends) ~ 2-3 days per month? * Select... This role serves a diverse senior patient population. Fluency in Spanish and/or Portuguese is strongly preferred. Do you speak either language fluently? * Select... Do you have a bachelor's degree? * Select... What is your field of study and degree type (e.g., BS in Health Sciences, BA in Communication)? * IMPORTANT: We are only registered to employ folks in one of the following states: Arizona, Colorado, Idaho, Nevada, Texas, Utah. Do you reside in any of these states? * Select... If hired, when would you be able to start in the role? * Are you on any exclusion or debarment from participation in Federal Health Care Programs and in good standing with government regulators such as the OIG, (Office of the Inspector General), CMS ( Centers for Medical and Medicaid Services), etc.? * Select... What state do you reside? * Which EHR and/or EMR systems have you used, and in what capacity? * This role has measurable daily performance metrics including call answer rates, task completion windows, and patient satisfaction scores. Tell us about a previous role where your performance was tracked by specific KPIs or metrics. * Describe your experience managing real-time patient or customer communication — phone queues, urgent task management, or clinical documentation. * This role requires logging 6 hours per day of care coordination activity in our documentation system. Walk us through how you currently track and manage your daily workload. * Submit application Powered by Greenhouse