About the role
Job Application for Senior Account Manager at Flexport Back to jobs Senior Account Manager Antwerpen, Belgium Apply About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. You will: The Senior Account Manager will help their clients grow and realize the Flexport value by deeply understanding the client’s supply chain and partnering to find solutions for their clients. Our clients depend on us to manage their experience with high degrees of professionalism and attention to detail. Here are some of the responsibilities for this role: Cultivate and grow relationships with key client executives and stakeholders that empower the client and deepen the relationship with Flexport. Meet regularly with clients to monitor the account health and find ways to improve on their current experience. Use your deep knowledge of the client to identify, develop, and close upsell, cross sell and renewal opportunities. Keep a close pulse on client financial health, reporting on the client’s financials and ensuring clients maintain consistent payment schedules. Lead and actively participate in client onboarding and creating standard operating procedures. Scope and guide the implementation stages and timelines for new opportunities and clients. Work globally with counterparts in Asia, North America and Latin America to ensure a consistent account management experience. Monitor client metrics data, working with Global Operations teams to ensure metrics consistently meet client expectations, address escalations and solve clients issues effectively and efficiently. Lead and prepare content for regular client touch points to help clients understand the value they are realizing and new opportunities to improve performance. Use your intensive knowledge of the client’s business to lead the preparation and presentation of quarterly strategy reviews with minimal guidance. Drive product adoption with client stakeholders to ensure that clients realize the full value with Flexport. Regularly review and document the client’s success criteria. As the client’s needs evolve, you will refine the client’s success criteria. Continue to expand your knowledge of supply chain processes though internal and external training offerings to best enable you to act as a trusted advisor. You will use and maintain data to monitor the health of your respective book of business such as in SalesForce so that you can identify ways to improve the client’s Flexport experience". Mentor and help coach fellow Account Managers on how best to support client needs and build long term partnerships. You should have: 3+ years of experience in supply chain operations, sales/account management or a client facing role. Ideally 2+ years experience in logistics, freight forwarding, or supply chain. Fluency in Flemish (or Dutch) and French and English. Client-centric: obsessed with client outcomes, doing what it takes to deliver the client’s expectations, understanding your client’s current and future business goals and challenges and translating those into relevant solutions and strategic account planning. Hands-on, process-oriented, structured thinking with strong problem-solving skills. Deeply curious: always working to understand the client’s needs and learn how Flexport can best meet them. Next-level attention to detail: enjoy combing through the metrics and details to identify opportunities to improve internally or better manage the client relationship. Strong business acumen. Proven track record of (cross) selling a product. Strong focus on growing your customers through a consultative approach. Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at for additional information. Create a Job Alert Interested in building your career at Flexport? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with MyGreenhouse First Name * Last Name * Preferred First Name Email * Phone Country Phone Resume/CV Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile How did you first hear about Flexport? * Select... What is your level of French? * Select... What is your level of Flemish? * Select... Have you previously been employed by Flexport or any of its entities; or by an agency representing Flexport? * Select... Application consent for Flexport * Select... By clicking the "I Accept" button you expressly make the following representations and warranties and give your consents as described below: Flexport collects and processes your personal data for the purposes of managing Flexport's recruitment related activities as well as for organizational planning purposes globally. Consequently, Flexport may use your personal data in relation to the evaluation and selection of applicants including for example setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment. Flexport does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, Flexport has international sites and uses resources located throughout the world. Flexport may from time to time also use third parties to act on Flexport's behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within Flexport group of companies as well as to third parties acting on Flexport's behalf, including also transfers to servers and databases outside the country where you provided Flexport with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. Submit application Powered by Greenhouse