Senior Customer Success Manager

requirements of their Algolia implementation Provide regular, proactive recommendations to optimise the use of our platform Maximise the adoption of our product features in order to maximise the value driven by our product Document and clearly articulate the Return on Investment driven by our solution Identify accounts that are likely at risk of churn and work proactively with AEs and Renewal Account Executives to eliminate that risk Identify opportunities to expand our partnership with customers Analyse accounts that have been lost, identify reasons for churning Ensure all account issues are quickly resolved, utilising resources from cross-functional teams internally Function as the voice of the customer and provide internal feedback on how Algolia can better serve them Track key account metrics YOU MIGHT BE A FIT IF YOU HAVE: Fluency in English and Arabic Additional languages such as French beneficial 2 - 3 years relevant work experience in customer success, account management, digital consultancy or project management, preferably in a SaaS business Experience working with a portfolio of accounts, supporting a highly technical product Demonstrated ability to establish relationships, credibility, present, and to communicate effectively at all levels of an organisation Ability to set priorities, drive decisions and get closure on recommendations and issues Ability to influence others towards continuous improvement, both internally and externally Experience successfully managing customer engagements to completion and customer satisfaction Excellent presentation, written and verbal communication skills Proven time management skills with the ability to prioritise tasks #LI-hybrid FLEXIBLE WORKPLACE STRATEGY: Algolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual’s impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when. We have a global presence with offices in Paris, NYC, London, Sydney and Bucharest, however we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees. Positions listed as "Remote" are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on

the role it may be available with either a hybrid-remote or in-office schedule. WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES: GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment. TRUST - Willingness to trust our co-workers and to take ownership. CANDOR - Ability to receive and give constructive feedback. CARE - Genuine care about other team members, our clients and the decisions we make in the company. HUMILITY - Aptitude for learning from others, putting ego aside. We’re looking for talented, passionate people to help build the world’s best search and discovery technology. We value autonomy, diversity, and collaboration. We’re committed to creating an inclusive workplace where everyone is respected and supported—regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background. IMPORTANT NOTICE FOR CANDIDATES - Recruitment Fraud Notice We’ve recently seen an increase in recruitment scams targeting job seekers. To help protect yourself, please keep the following in mind: Our open positions may appear on third-party job boards, but the best way to apply safely is directly through our careers page . All genuine communication from Algolia will come from an @algolia.com email address. If you receive an email from someone claiming to work at Algolia who does not have an @algolia.com email address, please do not respond or share any personal information. We’ll never ask for payments, purchases, or financial details during the hiring process. READY TO APPLY? If you share our values and our enthusiasm for building the world’s best search & discovery technology, we’d love to review your application! Create a Job Alert Interested in building your career at Algolia? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with MyGreenhouse First Name * Last Name * Email * Phone Country * Phone * Resume/CV * Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select... Degree Select... Add another What is your legal first name? * What is your legal last name? * What is your preferred first name? * LinkedIn Profile Location * Current city and state where you reside. How did you initially hear about this job? * Select... If you chose Algolia Employee, Conference / Event / Career Fair, or Other, please specify here: Are you legally authorised to work in UK or France? * Select... Will you now, or in the future, require sponsorship for employment visa status in order to work in the country where this job is posted? * Select... Do you speak fluent Arabic? * Select... Guidelines for using AI in our interviewing process * Acknowledged As your prospective employer, Algolia has outlined our policy on how candidates are permitted to use AI in our hiring processes. Knowing that the way we experience AI may evolve over time, we will regularly review our approach to AI to ensure alignment with current legislation and to protect against potential biases in our processes. Prior to engaging in the interview process, please review our current policy . Submit application Powered by Greenhouse

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