About the role
Every year, companies spend over a trillion dollars moving freight across the U.S. — but the system for matching trucks with jobs is still slow, manual, and fragmented. FleetWorks is fixing that.
We’re building voice agents that transform the chaotic freight booking process into a modern, intelligent marketplace. Our agents replace the endless phone calls, texts, and emails and match truckers who want to get paid with loads that need to be moved.
As the second member of the customer success team , you will be a true owner of your work, managing our most critical relationships and defining the customer success motion from the ground up.
What you'll do
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Manage the full customer lifecycle , acting as the primary owner from pilot kickoff through implementation, adoption, and renewal.
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Program manage high-stakes pilots and implementations , ensuring timelines are met and customers realize immediate value from our platform.
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Work closely with Engineering to scope and deliver on individual customer integration requirements, acting as the technical voice of the customer.
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Build the CS foundation (0-to-1) by creating documentation, establishing operating procedures, and designing the engagement cadences we need to scale.
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Drive ongoing customer education , ensuring users understand the full power of our voice agents and platform features.
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Learn from others and teach those around you.
What we look for
