About the role
Senior Customer Support Specialist (Canada - French Speaking) Senior Customer Support Specialist (Canada - French Speaking) About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses,
benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer,
benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses.
About
the role We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements. Our Support Organization is composed of product specific teams such as HR, IT and Finance. If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes! What you will do Responsible for supporting our Rippling customers and resolving issues related to our products. Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment. Leverage phone, chat, email functionality, and video conferencing to help our customers optimize our products. De-escalate and resolve issues by leveraging platform and industry expertise. Become a product expert - you'll be a go-to resource for both customers and coworkers. Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features. Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met. What you will need Required: Proficient in English and French (Quebec); written and verbal communication skills Ability to work Monday-Friday; US Eastern Standard Time (9am-5:30pm ET) 3+ years of work experience in a customer/client-facing role Demonstrated experience problem-solving with attention to detail Organizational skills and experience improving processes Flexibility with changing job duties and
