Senior Marketing Operations Manager

requirements in order to build ad-hoc and automated communications Build, schedule, launch, and monitor complex automated and ad-hoc campaigns across email, SMS, and direct mail to drive new members through the insurance application process Setting up and monitoring complex journeys, and automations that have static/dynamic content with actionable trigger points to drive conversion and engagement Script dynamic communications to build a personalized user experience Write SQL to manage/build data tables, and build custom audience segmentation Maintaining and developing audience segmentation tactics by proactively guiding our team’s data pipeline and data needs Establishing high quality processes and infrastructure for our email and SMS tooling Codifying documentation of internal best practices, tooling, and process improvements

Qualifications and Skills: Deep experience using Iterable, Marketo or similar email management software Email and SMS deployment experience leveraging scripting languages (liquid template language) and concepts Extremely high attention to detail, all while managing a large volume of campaigns simultaneously Process oriented mindset that excels in structured workflows around testing, QA, and stakeholder approvals to improve execution efficiency and reduce errors. Strong analytical skills, competence in SQL, and experience with tools for doing data analysis i.e. Mode, Chartio, Redshift, Heap Strong collaboration skills in team environments, ability to effectively work with key stakeholders to clarify campaign

requirements, but able to act quickly as the decision-maker High technical aptitude with the ability to quickly ramp up on internal nuances related to people, processes, and technology. A minimum of 4 years of experience building cross-channel campaigns using ESP platforms and/or marketing automation platforms Experience in launching audience-specific dynamic content lifecycle and event-triggered CRM programs Working familiarity with HTML/CSS Comfort with data pipelines and architecture, targeting, multi-step workflows, QA, and reporting Strong knowledge of best practices for email creative, segmentation, dynamic content, testing methodologies, deliverability, CAN-SPAM regulations, email deployment platforms, and ESPs Knowledge of the interconnectivity between technology and customer experience Ability to compile a well-articulated dashboard and share performance metrics Excellent project management skills, ability to multitask effectively, and work cross-functionally #LI-ND1 #LI-Hybrid Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer.. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice . Recruitment Notice: Please be aware of recruitment scams. All legitimate communication from our team will only come from email addresses ending in @ethos.com or @getethos.com. We will never ask for payment, banking details, or sensitive personal information during the hiring process. If you are contacted by someone claiming to represent us from a different email address, please treat it as fraudulent. Create a Job Alert Interested in building your career at Ethos Life? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with MyGreenhouse First Name * Last Name * Preferred First Name * Email * Phone Country * Phone * Location (City) * Locate me Resume/CV * Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Are you willing to work onsite in Bangalore? * Select... Are/were you or anyone in your immediate family a government official? * Select... If yes to the above question, what role and what governmental organization? * Submit application Powered by Greenhouse

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