Senior Operations Manager, Strategic Accounts

_ This full-time position requires working 5 days a week in our Mountain View, CA office. _

What You'll Do

• Standardize and improve internal and client operations to improve quality, reporting and efficiencies

• Drive client growth through operational optimization and new growth initiatives

• Develop and standardize internal processes, reporting, training and documentation as we scale our customer base by 5-10x over the coming 12 months

• Ensure the efficient and timely execution of all essential aspects of internal operations projects, from project initiation to launch.

• Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teams.

• Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency.

• Breakdown complex, challenging business problems

• Own execution and outcomes

• Drive operational metrics (process throughput, defect rate, etc.)

• Understand the business in-and-out to be proactive about solving emerging problems

What You Have

• 5+ years experience in consulting, investment banking, and/or operations at a fast-paced growth tech company

• Experience with data analysis and developing data-driven solutions to new challenges.

• Familiarity with SQL a requirement (there will be an open-resource basic SQL assessment as part of the interview process).

• Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.

• Ability to oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics.

• Experience working cross-functionally with sales, operations, and engineering teams to address internal needs and support company objectives.

• Proficiency in documenting and developing best practices to enable incremental improvement and optimization for Internal Ops processes.

• Strong Leadership: You have solid project management skills, having managed and successfully delivered multiple, complex projects on-time and on-budget with your team

• Business Oriented: Ability to dive into an area of the business, understand business needs, and facilitate Executive decisions on improvements and best practices

• Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests

• Data Oriented: Ability to track, prioritize, and drive multiple concurrent projects to success. This position is expected to utilize data and metrics to communicate with ease

• Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers.

• Proficient in Retool, Gsuite is a plus

• Experience in the healthcare tech (RCM, EHR, etc) space is a bonus

Commure is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @ getathelas.com, @ commure.com or @ augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.

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