About the role
About Marshmallow We exist to make migration easy. A systemic problem of this magnitude requires a team of curious thinkers who relentlessly pursue solutions. Those who constantly challenge the why , dismantle assumptions, and always take action to build a better way. A Marshmallow career is built on a cycle of continuous growth, with learning at its core. You will be challenged to raise the bar on your capabilities and supported with the right tools and guidance to do so. This ensures you can deliver impactful work and drive change. If life at Marshmallow sounds like it could be for you, explore our Culture Handbook to find out more. Move our mission, and your career, forward. People Team Our People team sits at the heart of Marshmallow, partnering with leaders across the business to build high-performing, inclusive, and engaged teams. We focus on creating a consistent, high-quality People experience at every stage of the employee lifecycle, enabling our people to do their best work while staying true to our values. As a Senior People Partner, you'll work as a trusted strategic partner to senior leaders and leadership teams across Marshmallow, shaping the people agenda for your leadership groups and driving meaningful impact on business performance. You'll bring a confident, independent approach to complex employee relations, organisational change, and people strategy, operating with a high degree of autonomy and sound commercial judgement. Where you engage with other members of the People team, it will be to collaborate and share expertise, not for day-to-day guidance. This role goes beyond execution. You'll proactively identify people risks and opportunities within your client groups, influence leaders to make better people decisions, and contribute to the broader development of our people practices at Marshmallow. You'll bring data and insight to the table, helping leaders connect their people strategy to business outcomes. You'll be someone who thrives in a fast-moving, scaling environment — comfortable with ambiguity, skilled at building trust quickly with senior stakeholders, and able to balance the strategic with the hands-on when the moment calls for it. What you'll be doing Partner with technology and other leaders across the business to navigate people challenges with confidence, from day-to-day guidance through complex employee relations matters Provide strategic guidance on organisational design, workforce planning, and team effectiveness across the organisation Support the full employee lifecycle from onboarding, performance management, development and exits – enabling people to thrive Lead on frontline employee relations support for multiple UK business areas, ensuring fair, consistent, and legally compliant outcomes Champion an inclusive, values-led culture and identify opportunities to improve people processes and the overall employee experience across the UK business Use people data and insights to identify patterns and drive practical improvement plans with leaders Who You Are Someone with ~7 years of previous experience in a people-related role, with experience as a HRBP/People Partner Strong relationship-building skills, with the ability to quickly gain trust and credibility across different teams and levels of the organisation Excellent communication and interpersonal skills, able to explain People processes and ER matters clearly and calmly, both verbally and in writing Confident handling day-to-day and complex UK employee relations issues (e.g. performance, conduct, grievance) with a fair, balanced and legally-aware approach Comfortable juggling multiple cases, stakeholder needs and People initiatives in a fast-paced, growing business Commercially aware – curious about how the whole business works and able to factor business priorities into People advice Growth mindset – eager to learn from a more senior People Partner, take feedback on board, and keep developing your partnering capability Comfortable with change and ambiguity, adapting your approach as the organisation evolves and new People processes are introduced Perks of the job Flexible working - Spend 3 days per week with your team in our collaborative London office, and own your own working hours. The rest is up to you Competitive bonus scheme - designed to reward and recognise high performance Flexible benefits budget - £50 per month to spend on a Ben Mastercard meaning you get your own benefits budget to spend on things you want. Mental wellbeing support – Access therapy and mental health sessions through Oliva Learning and development – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset Private health care - Enjoy all the benefits Vitality has to offer Medical cash plan - To help you with the costs of dental, optical and physio (plus more!) Tech scheme - Get the latest tech for less Plus all the rest; 33 days holiday (including bank holidays), pension, cycle to work scheme, monthly team socials and company-wide socials every month! We are not in a position to offer sponsorship and/or a visa for this position. Our process We break it up into 4 stages: Initial call with someone in the Talent team (30 mins) A skill-based interview where you’ll discuss your experience as a People Partner, especially supporting Technology teams and UK employee relations (1 hour) A task-based interview, onsite for (1 hour) A culture interview to explore how your ways of working align with our values and ways of partnering with leaders (1 hour) Background checks As part of our commitment to maintaining a safe and trustworthy environment, we’ll carry out standard background checks, including a DBS and a Cifas check . These help ensure there are no ongoing criminal proceedings and support the prevention of fraud and other forms of serious misconduct. If anything of concern is identified, it may affect your eligibility for certain roles or services. Everyone belongs at Marshmallow At Marshmallow, we want to hire people from all walks of life with the passion and skills needed to help us achieve our company mission. To do that, we're committed to hiring without judgement, prejudice or bias. We encourage everyone to apply for our open roles. Gender identity, race, ethnicity, sexual orientation, age or background does not affect how we process job applications. We're working hard to build an inclusive culture that empowers our people to do their best work, have fun and feel that they belong. Recruitment privacy policy We take privacy seriously here at Marshmallow. Our Recruitment privacy notice explains how we process and handle your personal data. To find out more please view it here .