About the role
About Solidroad
Building something great is addictive. It’s like discovering your favorite TV show mid-season, except you're helping write the next episode. It’s like unboxing a new gadget, except you’re the one designing it. You shape how it feels, how it works, and how people react when they use it.
At Solidroad we're solving a big, messy, exciting problem: how do you scale customer support without losing what makes humans amazing? Warmth, empathy, intuition. We’re using AI, generative tech, and real-time simulations to make this happen. It's ambitious, difficult, and genuinely new.
About the role
We're looking for a senior engineer who sees this role as more than just a job. It should feel like signing up for a job and a hobby. Or a job and a triathlon. Or a job and an advanced language course. You’ll shape our technical decisions, own major parts of our product, mentor your teammates, and push yourself in ways you might not expect. It’ll stretch your skills and fill your life in a deeply rewarding way. You’ll write impactful code (full-stack, frontend, backend, AI integrations; it's all on the table), and make critical decisions about architecture, tooling, and product direction. There will be challenging moments, but also regular moments of genuine "wow, we built that" pride.
What you'll actually do day-to-day
- Lead Development of Advanced Prompt Engineering and Retrieval Pipelines
Architect and build scalable solutions handling thousands of customer conversations daily across integrations like Zendesk, Intercom, and Salesforce. You’ll leverage cutting-edge generation pipelines to deliver rapid insights, accurate analysis, and meaningful customer interaction scoring. - Architect Real-Time Multimodal Simulations Own the development of realistic, interactive training experiences across voice, video, and chat using platforms like OpenAI, ElevenLabs, and Vapi. Your simulations will dynamically adapt to user input, creating genuinely immersive learning environments.
