About the role
About the Company Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing. We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate. Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries. The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry. ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond. Responsibilities As a Senior Product Manager, you will own the product strategy and execution for a critical vertical within mortgage servicing, such as collections, loss mitigation, foreclosure, payments, or escrow. This is a senior IC role reporting to the Director of Product. Develop and manage a cohesive product roadmap, prioritize features that deliver measurable business outcomes for our SaaS customers Write clear, comprehensive PRDs and specifications that eliminate ambiguity for engineering Deeply understand customer and user needs across internal servicing teams and external partners (e.g., law firms, vendors) and translate them into clear product requirements Manage timelines and dependencies; make decisive trade-offs between speed, scope, and technical quality Ensure successful rollouts in partnership with Deployment Strategy and Product Operations Ideal Background 5+ years of product management experience Proven track record of shipping complex B2B software products from concept to production Ability to balance near-term business goals while setting a longer-term product strategy Demonstrated leadership to bring together stakeholders and drive alignment Curiosity and willingness to learn the full landscape of mortgage servicing, including areas like foreclosure, bankruptcy, litigation, and REO, in order to make stronger product decisions Strong written communication skills; an effective partner to engineering Comfortable managing multiple initiatives and ensuring their collective success Ability to handle ambiguity and make decisions with incomplete information Why Join Valon? Transform a $12 trillion industry by building the operating system for mortgage servicing, replacing 40-year-old legacy systems with modern, AI-powered infrastructure Join at a pivotal moment: We're rapidly scaling from 1M to XXM+ loans under management, with contracts signed or in negotiation representing nearly XX% of the entire mortgage servicing market Work on complex, high-impact problems with massive scale, our platform will power servicing operations for millions of homeowners across the country Product and Engineering-led culture with exceptional talent density, work alongside world-class engineers and product leaders who value velocity, clarity, and deep technical excellence Real product ownership with enterprise impact: your decisions will directly influence how major financial institutions operate and serve their customers Unique market position: We're winning against entrenched incumbents by delivering XX%+ cost reduction and a modern software experience that were previously not possible Benefits Compensation: competitive salary with a meaningful stake in the company via equity, and 401k plan. NB: The base salary range reflects multiple levels. We assess level based on a combination of past experience and interview performance Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners! Generous time off: flexible paid time off, sick days, and 11 company holidays Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to [email protected] if you have any requests to verify the authenticity of an outreach. Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.
