About the role
Truv - Senior Technical Account Manager, Public Sector Senior Technical Account Manager, Public Sector Remote Customer Success / Remote apply for this job About Truv: Truv is transforming the financial data industry with a secure and real-time API platform for payroll account access. Our technology streamlines income and employment verification, direct deposit switching, and more—eliminating outdated processes and unlocking greater financial opportunities. Backed by $30M from top investors like Kleiner Perkins and NYCA, we’re disrupting a $2B legacy market with cutting-edge innovation and a customer-first approach. Our leadership team brings expertise from industry giants like Apple, Carta, Venmo, MX, and Okta, driving the future of financial data access. About the Job: We are seeking a Technical Enterprise Account Manager to serve as a trusted advisor to our Public Sector clients. This role combines deep technical expertise with strong relationship management skills to drive product adoption, customer satisfaction, and business outcomes in a high-growth environment. What You’ll Do Own the technical post-sales relationship with assigned government accounts, serving as the primary point of contact for technical implementation, integration, and optimization. Develop and execute technical account plans that align our solutions with customers' business objectives and technical environment. Lead client onboarding, solution design, implementation, and integration projects, collaborating with customers' technical teams and internal engineering resources. Create and deliver training programs for customer teams. Proactively identify and resolve technical challenges before they impact customer satisfaction. Conduct review sessions and health checks to ensure optimal platform utilization. Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption. Partner with Product and Engineering teams to advocate for customer needs and provide market feedback. Document best practices and contribute to internal knowledge base, guide customers through platform updates, new feature releases, and technical changes.