About the role
Why Faculty? We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here . We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence. Our business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology. AI is an epoch-defining technology, join a company where you’ll be empowered to envision its most powerful applications, and to make them happen.
About
the team Our Public Services Business Unit is committed to leveraging AI for the benefit of individual citizens and the public good. From our work informing strategic government decisions, to optimising our NHS, through to reducing bureaucratic backlogs - we know that AI offers opportunities to drive improvements at every level of Government and we are proud to lead on some of the most impactful work happening in the sector. Because of the nature of the work we do with our Government clients, you may need to be eligible for UK Security Clearance (SC) and willing to work on site with these clients from time to time.
About
the role As a Senior User Researcher you’ll play a pivotal role in building the foundational UR capability for a leading AI firm and lead high-profile public sector projects. At Faculty, you will lead end-to-end research from discovery to live, ensuring our AI solutions meet the GDS Service Standard and truly serve user needs. You’ll act as a founding practitioner, establishing ethical frameworks and mentoring teams across the organisation to build a world-class research culture. This is a pivotal role for someone eager to shape the future of human-centric AI in government. What you’ll be doing: Leading end-to-end user research for complex public sector projects, navigating the CDDO/GDS Service Assessment process to ensure successful delivery. Establishing foundational research operations, including standardised methodologies, ethical frameworks, and consent processes for the business unit. Partnering with technical teams and designers to translate complex AI domains into clear, human-centric product roadmaps. Implementing and managing research tooling and participant recruitment databases, ensuring AI is deployed safely, ethically, and equitably. Mentoring and up-skilling colleagues including data scientists and product managers on best practices in qualitative and quantitative research. Advocating for user needs at a leadership level, ensuring human-centric insights directly influence high-level business decisions. Who we’re looking for: You bring extensive experience leading research within the Government Digital Service (GDS) framework and successfully navigating service assessments. You possess advanced proficiency in qualitative methods like interviewing and usability testing, with a keen eye for turning noisy data into actionable stories. You are a clear and effective communicator, capable of navigating complex client environments and influencing senior leadership. You have a high level of attention to detail, particularly regarding research ethics, data storage, and informed consent. You’re comfortable working as a founding practitioner, with the drive to build research processes from scratch in a fast-paced, technical environment. The Interview Process Talent Team Screen (30 minutes) Introduction Interview (60 minutes) Case Study Interview (60 minutes) Meet