About the role
Sandbox VR - Shift Lead (Key Holder) Shift Lead (Key Holder) Emeryville, CA Stores – Retail Operations / Part Time / On-site apply for this job
Who We Are: We’re Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive adventures—whether that’s surviving a zombie apocalypse or battling on the high seas. Since 2017, we’ve led the industry in location-based VR. Join us and help build the future of entertainment! Interested in working at Sandbox VR? Sneak peek of our store experience HERE . What Will You Be Doing: Create Unforgettable Guest Moments Greet guests with energy and invite them into an exciting, welcoming environment Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up Proactively share offers (F&B, repeat visits, gift cards) to boost engagement Be a Tech & Experience Expert Master our proprietary tech and keep gear calibrated Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests Communicate with management and tech support when issues arise, clearly and quickly Keep Things Running Smoothly Maintain a spotless, high-energy store that meets Sandbox VR standards Sanitize gear thoroughly and display materials/gift cards to brand expectations Prepare iPads, body trackers, and gear before and after every session Shift Leadership & Coaching Open/close the store, manage daily audits, break schedules, and labor spend Run shift check-ins, coach in real time, and train new hires Ensure team performance, morale, and guest service standards remain high What We Are Looking For: Egoless & Coachable: You take feedback well and pitch in wherever needed Adaptable & Proactive: You’re resourceful, self-driven, and good with change Team-Focused: You stay positive and celebrate group wins Reliable: On time, in uniform, and ready to shine Physically Able: On your feet, some lifting (up to 40 lb), occasional stairs Weekend Availability: Required Leadership: 1+ year in retail/hospitality leadership