About the role
SMB Renewal Account Manager SMB Renewal Account Manager About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses,
benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer,
benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.8B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses.
About
the role We’re looking for a self-driven, growth-minded renewals account manager with a proven track record of success to join our India-based Account Management team supporting US companies. As a renewals account manager at Rippling, you are the CEO of your book of business. You are the primary relationship owner for each of your customers to guide them in optimizing the use of Rippling’s suite of back-office HR products and solutions. You will navigate complex customer issues and priorities and lead initiatives in your book to meet company objectives for customer adoption and retention. You will own all renewals and retention within one our fastest growing customer segments . What you will do Navigate a strategic renewal process within a large book of business to increase retention rate and minimize churn Proactively engage customers in your book via key lifecycle events: “go live”,
benefits renewal, executive business reviews, contract renewal, etc. Ensure that customers are utilizing and see the value of current subscriptions across HR, IT, Finance and global workforce management needs. Identify new cross sell opportunities and work with product account executives to co-sell new solutions within your book of business. Partner with cross-functional product, support, and customer operations teams to ensure customer success and secure long-term commitments, directly influence Rippling’s product roadmap, and increase operational efficiency Take an entrepreneurial approach to
