About the role
What will you be doing?
Own the end-to-end technical customer journey, spanning pre-sales discovery, demos, trials, onboarding, and ongoing customer success. You’ll operate as the primary technical partner to customers from first conversation through long-term adoption.
Become a deep expert in eino’s wireless platform (3D digital twin for network design, monitoring, and optimization) and translate that expertise into:
- Running technical discovery calls to understand customer environments (LTE/5G/DAS, workflows, constraints)
- Delivering tailored demos and defining clear evaluation plans (success criteria, timelines, stakeholders)
- Owning trials/pilots end-to-end (setup, training, configuration, and time-to-value)
- Training customers hands-on to make them proficient in the platform
Act as the frontline problem solver for customers:
- Troubleshoot real-world wireless/network issues
- Answer technical questions live on calls and over email
- Help customers interpret telemetry, KPIs, and performance tradeoffs
Build strong, trust-based relationships with customers:
- Run regular touchpoints (including QBR-style check-ins)
- Ensure adoption and measurable outcomes
- Operate as a long-term technical advisor, not just a support function
Serve as the bridge between customers and internal teams:
- Translate customer feedback into structured product insights (feature gaps, integrations, workflow improvements)
- Partner closely with engineering and product on bugs, escalations, and roadmap priorities
- Help turn real deployments into repeatable playbooks (onboarding guides, demo scripts, troubleshooting workflows)
