About the role
Solutions Engineer
Who we are
About Seam
Seam builds the infrastructure that connects software to the physical world through smart device connections. Seam allows software companies to orchestrate operations in physical spaces through everyday experiences like unlocking doors, managing climate, and monitoring properties from anywhere around the globe.
Our customers include property software companies that manage hotels, short-term rentals, apartment buildings, commercial offices, gyms, and co-working spaces. If you’ve ever checked into an Airbnb with a pin code, you’ve probably used Seam without realizing it.
Rather than integrate with every smart device manufacturer in their market, these software companies can complete one integration with Seam to connect to any smart lock, thermostat, or sensor. We also provide all of the UI they need to connect, organize, and manage these devices inside their apps.
Seam is backed by Tiger Global, Root Ventures, YC, founders from WhatsApp, Flexport, and execs at Stripe, Plaid, Fastly, and Airbnb, and many more.
About the role
As the founding solutions engineer at Seam, you’ll be the primary technical point of contact for our customers through both sales and post-sales implementation and support. You will leverage your technical expertise to help solve technical onboarding and usage problems for our customers and influence Seam’s product direction. You will play a pivotal role in building out a scalable and best-in-class technical GTM function, working closely with sales, product, engineering, and marketing.
What you’ll do
With your blend of technical expertise, communication skills, and customer empathy, you’ll be a critical part of the Seam team by moving customers through our implementation funnel and providing support to customers throughout the sales, implementation, and post-implementation processes.
