About the role
Solutions Engineer (Post Sales) - US Remote (West Coast) Solutions Engineer (Post Sales) - US Remote (West Coast) About RudderStack RudderStack is a warehouse-native customer data platform enabling companies to collect, govern, and activate real-time customer data for analytics, personalization, and AI-powered/agentic applications. Backed by S28, Kleiner Perkins, and Insight Partners, RudderStack is trusted by leading AI-native companies such as Lovable, Hex, n8n, Vercel, and Seamless, along with multiple Fortune 100 global enterprises.
About
the role As a Post-Sales Solutions Engineer at RudderStack, you will bridge the gap between technical product capabilities and customer success. You will work closely with the Customer Success, Product, and Engineering teams to remove technical barriers, guide customers in building and scaling their data pipelines, and drive adoption of advanced use cases. You will act as a trusted advisor to customers, helping them architect solutions that leverage RudderStack effectively. This role is ideal for a technically skilled individual who enjoys working closely with customers and translating business needs into scalable data solutions.
What you'll do Partner with customers post-implementation to ensure smooth onboarding, adoption, and success with RudderStack’s platform. Act as a Data Consultant by leading technical discussions and solution design sessions to align customer data architecture with business goals. Troubleshoot and resolve complex integration or data pipeline issues in collaboration with Product and Engineering. Provide best-practice guidance on data collection, transformation, and routing across warehouses and destinations. Create technical documentation, playbooks, and training materials to accelerate customer enablement. Act as a customer advocate by sharing feedback and feature requests with internal teams. Measure and improve key outcomes such as time to value, feature adoption, and customer satisfaction.