Sr. Business Analyst, Workforce Planning (Starlink)

QUALIFICATIONS: Bachelor's degree in business, supply chain management, information systems, computer science, engineering, or economics 3+ years of experience in workforce planning within a technical customer support and/or customer success organization Deep experience with SQL and creating/managing dashboards using data visualization tools (e.g. Tableau, Power BI, Looker) Expert proficiency in Microsoft Excel: Advanced mastery of formulas, pivot tables, VBA/macros for automation, data visualization, and statistical modeling (e.g., Erlang C forecasting, shrinkage analysis) to drive accurate workforce planning and reporting Exceptional data analysis skills PREFERRED SKILLS AND EXPERIENCE: Strong project management and self-directed prioritization skills Experience forecasting and capacity planning for a globally distributed team (with both FTE and BPO headcount) Ability to develop and maintain strong relationships across disciplines and with multiple levels of management Exceptional ability to communicate technical concepts to non-technical audiences at all organizational levels Experience managing a third-party (BPO) vendor that provides customer support services Strong programming/software fundamentals, including SQL and Python Experience routinely presenting to and steering executive-level audiences and strategic direction ADDITIONAL

REQUIREMENTS: Must be able to work extended hours and/or weekends as needed Some travel may be required This role will be based onsite in Bastrop, TX - remote work not considered ITAR

REQUIREMENTS: To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here . SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and

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