Ready to apply? Let us help you stand out.
Apply with StandoutSr. Engineering Manager - Customer Experience Intelligence (CXI) - Databricks Skip to main content Login Why Databricks Discover For Executives For Startups Lakehouse Architecture Databricks AI Research Customers Customer Stories Partners Partner Overview Explore the Databricks partner ecosystem Partner Spotlight Featured partner announcements Partner Program Explore benefits, tiers and how to become a partner Cloud Providers Databricks on AWS, Azure and GCP Find a Partner Discover Databricks partners for your needs Partner Solutions Find custom industry and migration solutions Product Databricks Platform Platform Overview A unified platform for data, analytics and AI Data Management Data reliability, security and performance Sharing An open, secure, zero-copy sharing for all data Data Warehousing Serverless data warehouse for SQL analytics Governance Unified governance for all data, analytics and AI assets Data Engineering ETL and orchestration for batch and streaming data Artificial Intelligence Build and deploy ML and GenAI applications Data Science Collaborative data science at scale Business Intelligence Intelligent analytics for real-world data Application Development Quickly build secure data and AI apps Database Postgres for data apps and AI agents Integrations and Data Marketplace Open marketplace for data, analytics and AI IDE Integrations Build on the Lakehouse in your favorite IDE Partner Connect Discover and integrate with the Databricks ecosystem Pricing Databricks Pricing Explore product pricing, DBUs and more Cost Calculator Estimate your compute costs on any cloud Open Source Open Source Technologies Learn more about the innovations behind the platform Solutions Databricks for Industries Communications Media and Entertainment Financial Services Public Sector Healthcare & Life Sciences Retail Manufacturing See All Industries Cross Industry Solutions AI Agents Cybersecurity Marketing Migration & Deployment Data Migration Professional Services Solution Accelerators Explore Accelerators Move faster toward outcomes that matter Resources Learning Training Discover curriculum tailored to your needs Databricks Academy Sign in to the Databricks learning platform Certification Gain recognition and differentiation Free Edition Learn professional Data and AI tools for free University Alliance Want to teach Databricks? See how. Events Data + AI Summit Data + AI World Tour AI Days Event Calendar Blog and Podcasts Databricks Blog Explore news, product announcements, and more Databricks AI Research Blog Discover the latest in our Gen AI research Data Brew Podcast Let’s talk data! Champions of Data + AI Podcast Insights from data leaders powering innovation Get Help Customer Support Documentation Community Dive Deep Resource Center Demo Center Architecture Center About Company Who We Are Our Team Databricks Ventures Contact Us Careers Working at Databricks Open Jobs Press Awards and Recognition Newsroom Security and Trust Security and Trust DATA + AI SUMMIT JUNE 15–18 | SAN FRANCISCO Don’t miss our biggest Summit yet. Save 50% with early-bird pricing. Register Ready to get started? Get a Demo DATA + AI SUMMIT JUNE 15–18 | SAN FRANCISCO Don’t miss our biggest Summit yet. Save 50% with early-bird pricing. Register Login Try Databricks Overview Culture Benefits Diversity Engineering Research Students & new grads Back to search results Sr. Engineering Manager - Customer Experience Intelligence (CXI) Mountain View, California; San Francisco, California Apply now At Databricks, we are passionate about enabling data teams to solve the world’s toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We build and run the world’s leading data and AI infrastructure platform so customers can transform deep data insights into business outcomes. Founded by engineers and grounded in customer obsession, we embrace every opportunity to tackle complex technical challenges — from creating next-generation UI/UX for interacting with data to scaling our services across millions of virtual machines. And we're only getting started. As the Senior Engineering Manager for Customer Experience Intelligence (CXI), you’ll shape how Databricks delivers intelligent, AI-driven customer and Support experiences at scale. This is a high-impact, visible role where you’ll lead a team building the systems that make every customer interaction more seamless, predictive, and trusted. You’ll turn customer and Support signals into real business outcomes — unlocking measurable improvements in deflection, resolution speed, and customer satisfaction — while helping product teams strengthen reliability through actionable insights. Your leadership will ensure AI, automation, and human expertise come together as a single, intelligent ecosystem powering the Databricks customer journey. This is your opportunity to define how Databricks blends human ingenuity and AI to deliver world-class customer experiences. If you’re passionate about leading teams that turn data and intelligence into action—and impact felt across thousands of customers—this is where your work will truly matter. The Impact You Will Have: Own the entire portfolio across customer self-service, support workflows, and product-health intelligence. Own the execution of the team charter by delivering a sequenced, outcome-driven roadmap with explicit tradeoffs between metric movers (deflection, contact rate, MTTM), visible wins, and foundational capabilities. Own rollout strategy through staged releases, enablement, and change management. Collaborate with Tech Leads to ensure explainability, observability, and safe fallback mechanisms before scaling dependencies. Serve as the primary integrator across Support, Product, Enterprise Engineering, Platform, and SME teams. Drive governance to eliminate duplication, resolve conflicting sources of truth, and maintain a unified execution thread tied to measurable outcomes. What we look for: BS or higher degree in Computer Science or a related field. 10+ years of experience building and operating customer-facing workflows and support automation tools that reduce customer effort and improve resolution time. 5+ years of experience leading Engineering teams that build products used daily by Support engineers, SREs, or developers. Demonstrated experience delivering AI- or automation-enabled systems Experienced influencing across multiple engineering and product organizations. Excellent written and verbal skills with the ability to articulate complex strategies clearly and concisely. Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here . Local Pay Range $222,000 — $312,600 USD About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter , LinkedIn and Facebook . Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks . Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone. Why Databricks Discover For Executives For Startups Lakehouse Architecture Databricks AI Research Customers Customer Stories Partners Partner Overview Partner Program Find a Partner Partner Spotlight Cloud Providers Partner Solutions Why Databricks Discover For Executives For Startups Lakehouse Architecture Databricks AI Research Customers Customer Stories Partners Partner Overview Partner Program Find a Partner Partner Spotlight Cloud Providers Partner Solutions Product Databricks Platform Platform Overview Sharing Governance Artificial Intelligence Business Intelligence Database Data Management Data Warehousing Data Engineering Data Science Application Development Pricing Pricing Overview Pricing Calculator Open Source Integrations and Data Marketplace IDE Integrations Partner Connect Product Databricks Platform Platform Overview Sharing Governance Artificial Intelligence Business Intelligence Database Data Management Data Warehousing Data Engineering Data Science Application Development Pricing Pricing Overview Pricing Calculator Open Source Integrations and Data Marketplace IDE Integrations Partner Connect Solutions Databricks For Industries Communications Financial Services Healthcare and Life Sciences Manufacturing Media and Entertainment Public Sector Retail View All Cross Industry Solutions Cybersecurity Marketing Data Migration Professional Services Solution Accelerators Solutions Databricks For Industries Communications Financial Services Healthcare and Life Sciences Manufacturing Media and Entertainment Public Sector Retail View All Cross Industry Solutions Cybersecurity Marketing Data Migration Professional Services Solution Accelerators Resources Documentation Customer Support Community Learning Training Certification Free Edition University Alliance Databricks Academy Login Events Data + AI Summit Data + AI World Tour AI Days Event Calendar Blog and Podcasts Databricks Blog Databricks AI Research Blog Data Brew Podcast Champions of Data & AI Podcast Resources Documentation Customer Support Community Learning Training Certification Free Edition University Alliance Databricks Academy Login Events Data + AI Summit Data + AI World Tour AI Days Event Calendar Blog and Podcasts Databricks Blog Databricks AI Research Blog Data Brew Podcast Champions of Data & AI Podcast About Company Who We Are Our Team Databricks Ventures Contact Us Careers Open Jobs Working at Databricks Press Awards and Recognition Newsroom Security and Trust About Company Who We Are Our Team Databricks Ventures Contact Us Careers Open Jobs Working at Databricks Press Awards and Recognition Newsroom Security and Trust Databricks Inc. 160 Spear Street, 15th Floor San Francisco, CA 94105 1-866-330-0121 See Careers at Databricks © Databricks 2026 . All rights reserved. Apache, Apache Spark, Spark, the Spark Logo, Apache Iceberg, Iceberg, and the Apache Iceberg logo are trademarks of the Apache Software Foundation . Privacy Notice | Terms of Use | Modern Slavery Statement | California Privacy | Your Privacy Choices
Salary
$222,000 - $312,600
Location
Mountain View, California
Experience
10+ years
Ali Ghodsi
CEO