Sr Manager, Customer Experience

benefits We’ve got you covered In our pursuit of impactful, fulfilling lives, we take

benefits pretty seriously. Competitive

compensation We use market data resources to offer fair and equitable

compensation. We want to make it easy for you to take care of yourself – now and in the future. Generous health

benefits We cover 99% of your medical, dental, and vision premiums, and 75% for dependents. We also cover 100% of premiums for life insurance and short-term and long-term disability. Optional coverage for flexible spending accounts (FSA), health savings accounts (HSA), and additional voluntary life insurance are also offered. Additionally, we support mental health counseling through our employee assistance program. Flexible remote & onsite work Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto HQ. Unlimited paid time off Recharge with unlimited paid time off and 10 paid company holidays. Fully paid parental leave We will top off state-applicable PFL earnings, as well as two weeks of fully paid leave to be available after the use of state PFL. In addition, employees will receive 4 weeks of fully paid transition time. For four weeks after returning from parental leave, and following the use of all other paid leave

benefits, you may work part-time, meaning two or three days per week, and receive 100% of regular base pay. Financial wellness We provide 401K retirement plans for employees. Full-time employees also have the opportunity to share in the ownership of the company through equity options. Extra work/life

benefits With employees working remotely, we provide you with a $50 monthly cell phone stipend and a $50 monthly internet stipend. In addition, we will reimburse up to $150 to help you purchase supplies for your home office. Our culture We are a people-first, value-driven team We come from varied backgrounds, experiences, and time zones. Our teams are aligned in service to our goal — to improve the lives of customers. Our culture is built on sharing ideas, supporting each other, and being empowered to do our best work. Find out what you can accomplish as part of an engaged, high-achieving team focused on a common goal. 83% of us have dependents We proudly empower our team members to balance and prioritize what matters most. 56% of states represented We work remotely from around the United States — including 27 states and Washington D.C. 49% of us are women We're proud of our gender diversity with 14% more women than the industry average. I love working for this company! My co-workers are all phenomenal! Everyone that I have had the pleasure of meeting in person or via zoom has been extremely friendly, knowledgeable, and always willing to help, no matter how busy we all are. Account Manager Professional growth with work life balance The importance of work-life balance is always the theme, with a relaxed but still aggressive sales culture to help prompt career growth! Account Manager Great place to grow Lots of transparency from the top down. Everyone is eager to collaborate and share ideas. Great

benefits and tons of room to grow. Training Manager Driven, purposeful team all working towards a common goal The transparency is on another level – I've never had leadership be so open about the inner workings of the company at a job before in my life. Content Strategist A highly rewarding job, with an impressive team My team celebrates competence but also helps get things done as needed. I feel that opinions are taken seriously, and don't feel pressure to fabricate them. Design Leader Continuously impressed with the quality of people and work The quality of person that Point employs is continuously impressive. From the high standard of work to the genuine care they have for each other shine through daily. Product Marketing Current opportunities We’re hiring across various teams We are a fast-growing startup backed by top investors like WestCap and Andreessen Horowitz. We are a remote-first company with a downtown Palo Alto HQ just steps away from public transit. All departments Test Test Test Test Test All locations Test Test Test Test Dept Name Job Title Location No results found Try entering a different search term or change your filter selection Reset Filters Point in the media Our innovative home equity products have been featured in top publications. Point CEO, Eddie Lim made Business Insider's 100 people who are transforming business Every year, Insider surfaces 100 leaders across 10 industries who are driving unprecedented change and innovation. Lim, the CEO and cofounder of Point, wants to make it easier for people to tap into that wealth. Lim’s company, which he founded alongside Eoin Matthews in 2015, offers homeowners lump sums of cash in exchange for a stake in their home. Read this article Point closes on $115M to give homeowners a way to cash out on equity in their homes Historically, homeowners could only tap into the equity of their homes by taking out a home equity loan or refinancing. But a new category of startups has emerged in recent years to give homeowners more options to cash in on their homes in exchange for a share of the future value of their homes. Read this article Read more press coverage Excellent 4.7 out of 5 Unlock your home equity with no monthly payments, no income

requirements, and no need for perfect credit. 444 High Street, Fl 4 Palo Alto, CA 94301 Unlock your Home Equity See what I can get Home Equity Investment (HEI) How the HEI works HEI Help center HELOC New SEED Contact Us General inquiries Investors General: (888) 764-6823 Servicing: (650) 632-5040 Fax: (650) 434-3778 Mon - Fri: 6am - 6pm PST Sat - Sun: 7am - 4pm PST Resources Blog Point research Calculators and tools Point Partners Media room Company

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