About the role
Strategic Customer Success Consultant - DACH (f/m/d) | Jobs at Prewave See all jobs Strategic Customer Success Consultant - DACH (f/m/d) Permanent employee, Full-time · Vienna About Prewave Make a Real Difference At Prewave, we are dedicated to making a positive impact on the world. Our innovative AI solutions help businesses identify and predict global supply chain risks. Our aim is to make supply chains more resilient, transparent and sustainable. By doing this we help companies to ensure fair working conditions, eliminate child labour, reduce waste and promote sustainable practices across global supply chains. Trusted by Global Industry Leaders Prewave proudly partners with industry leaders such as BMW, Kärcher, Hilti, PwC, and Porsche. Our supply chain superintelligence helps navigate complex supply chain challenges, ensuring operational integrity and enhancing market leadership. We’re now looking for a German-speaking Strategic Customer Success Consultant to join us on this exciting journey! Your mission In this role, you will: Be a trusted partner to our strategic customers, building strong, long-term relationships. Stay close to their goals , checking in regularly and offering guidance to help them succeed with Prewave. Run engaging activities like market trend updates, workshops, and customer roundtables. Gather and share feedback , spotting patterns and sharing ideas for product improvements. Train and support users , helping them get the most out of Prewave with best practices and tailored advice. Present our product’s value , identifying opportunities to grow accounts and add value. Be the voice of the customer , sharing insights with our product team to shape future development. Juggle multiple projects , keeping timelines on track and communication clear. Keep customer data clean and organized , ensuring a seamless experience across tools and platforms. Your profile Must haves 8-14 years of experience in a customer-facing role (consulting, customer success) Previous experience with leading complex projects for strategic customers Excellent organizational and project management skills- managing multiple customer accounts and projects simultaneously Tech-savviness and ability to work with various technologies and online platforms Familiarity or willingness to work in a high-paced start-up environment Valid work permit for Austria Fluent English and German skills