About the role
Why Delphi? At Delphi, we are redefining how knowledge is shared by creating a new medium for human communication: interactive digital minds that people can talk to, learn from, and be guided by. The internet gave us static profiles and endless feeds. Delphi is something different: a living, interactive layer of identity. It carries your voice, perspective, and judgment into every conversation - so people don’t just read about you, they experience how you think. We're now making Delphi accessible to all - so that anyone can create a digital mind as an always-on profile that can answer questions on your behalf. Our mission is bold : Make human wisdom abundant, personalized, and discoverable. Preserve legacies, unlock opportunities, and scale brilliance across generations. Delphi becomes everyone's living profile to show what you know. We are trusted and loved by thousands of the world’s most brilliant minds from Simon Sinek to Arnold Schwarzenegger (interact with all of them here ). We have tripled revenue, users, and Delphi interactions in the past 6 months - all organically through word of mouth. We plan to accelerate even further from here. Delphi’s investors include Sequoia Capital, Founders Fund, Abstract Ventures, Michael Ovitz, Gokul Rajaram, Olivia Wilde, and dozens of founders from Lyft, Zoom, Doordash, and many more. Our team includes founders with successful exits and builders from Apple, Spotify, Substack and more. Learn more about Delphi and this position by calling the CEO’s digital mind here Role Overview The most ideal person for this role is a relationship alchemist who understands that behind every great mind is a person who needs to feel genuinely understood and valued. You're the type of person who can walk into a room with a skeptical Fortune 500 CEO or a world-renowned thought leader and leave with them excited about possibilities they didn't even know existed. You know that exceptional customer success means unlocking human potential at scale and turning customers into co-creators of the future. What Makes the Ideal Candidate Natural relationship builder who earns trust quickly with high-profile creators, executives, and public figures Strategic operator who spots 100x value opportunities and knows how to execute on them High EQ with enough technical fluency to navigate complex product capabilities and translate them into real outcomes Background in digital media, creator economy, or innovative tech products with direct experience managing high-caliber accounts Core Abilities Build deep, lasting relationships with top-tier customers and translate complex technical concepts into value they immediately understand Design and implement customer success frameworks, onboarding flows, and adoption strategies that scale Proactively identify and solve problems before customers ever experience them Turn successful customers into vocal champions and compelling case studies What You Will Own End-to-end success journey for our most strategic customers, from onboarding and training through ongoing optimization Voice of the customer feedback loop into product development, ensuring what you learn shapes what we build Expansion, retention, and success metrics for key accounts, reported directly to executive stakeholders Scalable success playbooks and best practices that raise the bar across the entire customer base Why You'll Love It Here We work on hard problems. Our team is full of former founders, and entrepreneurial individuals who are taking on immense initiatives. There is extreme upside. Very competitive salary and equity in a company on a breakout trajectory. We push each other. Work from our beautiful Jackson Square office in San Francisco, surrounded by peers pushing to do their best work.
