Strategy & Operations Analyst, Customer Success

About the role

Chat with Stripe sales Strategy & Operations Analyst, Customer Success Stripe logo Jobs Our opportunity Life at Stripe Benefits University See open roles Open mobile navigation Jobs Our opportunity Life at Stripe Benefits University See open roles Close mobile navigation Roles at Stripe Role details Strategy & Operations Analyst, Customer Success Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe has a growing focus on our Customer Success business and opportunity to drive growth. Our team provides strategic & operational partnership to those specialized sellers, cross-functional partners, and leadership. Partnership is provided across three pillars: Strategy and planning Operations Analytics and insights Within the GTM Strategy & Operations organization, our Customer Success Strategy & Operations team is dedicated to implementing business changes across operations, insights, processes, and tools. We focus on enhancing Stripe's productivity, empowering our CSMs in achieving key revenue goals and driving overall Stripe revenue. We're a global team, spanning across the Americas, Europe, and Asia Pacific. What you’ll do The near term focus of this role is on building business foundations, which necessarily entails a focus on operational projects (process design, business cadences, systems work). This analyst is a critical person to the foundations and scale of the Customer Success business. Their responsibilities include measuring and analyzing performance, forecasting, creating dashboards, and driving process improvements. Responsibilities Work cross-functionally to analyze and troubleshoot system challenges Conduct analysis and investigation of system operations and workflow management Develop reports and dashboards to meet key reporting requirements Oversee the management of CSM territories Enhance business processes through data-driven decision-making Define and monitor annual and quarterly OKRs Prepare materials for QBRs and other leadership meetings Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5-6 years of operations experience in a software solutions or technology company. 3+ years working with a GTM or Sales organization. Data Analytics (SQL, creating/running complex queries and building dashboards) Business and operational SLA reporting. Communicate clearly, proactively, and concisely. Self-starter and comfortable dealing with ambiguity. Preferred qualifications Tableau or SFDC report development experience. Experience as a User and Report developer in SFDC In-office expectations Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible. Pay and benefits The annual US base salary range for this role is $115,100 - $172,700. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. Office locations Chicago Team Revenue Operations Job type Full time Apply for this role We look forward to hearing from you At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us. 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