About the role
Akute Health is a modern, fast-growing EMR platform built for direct care, digital health, and specialty practices. We’re a small but ambitious team redefining how clinicians and patients interact with their data — combining thoughtful design, interoperability, and speed in a space that has lacked all three.
We’re looking for our first Support Engineer — someone who’s equally excited to help customers succeed and dive deep into complex systems to understand why something broke. You’ll be the bridge between our customer support team and our engineering team, investigating issues, fixing bugs, and making small improvements that keep our users delighted and confident in the product.
What You’ll Do
- Triage and resolve technical issues raised by our support team — ranging from front-end quirks to backend data or infrastructure bugs.
- Debug and fix bugs in production and staging environments (Node.js, React, MongoDB, AWS, GCP).
- Write scripts and queries (MongoDB, analytics, etc.) to investigate user reports or data inconsistencies.
- Collaborate with engineers to document, reproduce, and fix higher-complexity issues.
- Monitor system health across tools like PostHog, Sentry, Elastic APM, and AWS logs to identify root causes.
- Implement small product improvements that come directly from customer feedback (e.g., UI tweaks, workflow refinements, automation scripts).
- Own the support engineering process — help define how bugs are logged, investigated, and resolved as we scale.