About the role
Why Mintlify?
We're on a mission to empower builders.
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Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 18,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch.
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Small team, huge impact: We’re under 50 people today, backed by $22 million in funding, each new hire shapes the company’s trajectory.
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Culture of slope over y-intercept : We value learning velocity, grit, and unapologetically unique personalities.
We grew in value faster than headcount and we’re looking to align the two quickly.
About the Support Specialist role:
We're hiring an early-career, technically curious Support Specialist who's excited to get hands-on with real customer problems and grow fast. This is a high-agency, high-impact role where you'll work close to the product, sharpen your debugging skills, and help shape how we support users as we scale.
Growth Path
This role is designed to be a launching pad—over time, you'll build the technical depth and customer-facing confidence to grow into a Solutions Engineer position.
What you'll do
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Respond to product and technical questions through our support platform (Plain)
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Debug issues by inspecting customer setups, including GitHub repositories, MDX files, and internal deployment tools (Retool)
