About the role
About Trigger.dev
Trigger.dev is a developer platform for building and running AI agents and workflows. We provide everything needed to create production-grade agents: an SDK, deploying, scaling, monitoring, and debugging them without needing to manage any infrastructure.
Trigger.dev was created during the Y Combinator W23 batch and launched with the biggest Show Hacker News post from a YC company in the past year. Since then, we’ve amassed over 12,000 GitHub stars and have raised a $3.5M seed round, backed by world-class investors.
About the position
We’re growing fast and keeping up with our support demand is a high priority. We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Trigger.dev.
What you'll be doing
- Provide timely responses to support cases for a variety of topics, from customer bugs and issues to billing, optimizations and implementation questions.
- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific team members.
- Monitor multiple feedback channels, e.g. Discord, Github Issues & Discussions, and our public roadmap.
- Fix and improve the product and docs from customer feedback, and broadcast to the community when issues have been fixed.
- Identify where internal tooling might be developed or used to improve support efficiency.
- Reproduce issues, create test cases and improve test coverage.
