Support Engineer - US East [IC2]

Nice to have: Foundational knowledge of APIs and/or Git Foundational knowledge of cloud computing with AWS, GCP or Azure DevOps Experience writing code in Go or another language Basic knowledge of or experience with Perforce Basic understanding of AI tools and how developers use them Level 📊 This job is an IC2. You can read more about our job leveling philosophy in our Handbook.

Compensation 💸 We pay you an above-average salary because we want to hire the best people who are fully focused on helping Sourcegraph succeed, not worried about paying bills. You will have the flexibility to work and live anywhere in the world (unless specified otherwise in the job description), and we’ll never take your location or current/past salary information into account when determining your

compensation. As an open and transparent company that values equitable and competitive

compensation for everyone, our

compensation ranges are visible to every single Sourcegraph Teammate. To determine your salary, we use a number of market and data-driven salary sources and target the high-end of the range, ensuring that we’re always paying above market regardless of where you live in the world. 💰 The

compensation for this role is $84,800 USD base. 📈 In addition to our cash

compensation, we offer equity (because when we succeed as a company, we want you to succeed, too) and generous

perks &

benefits . Interview process 👋 Introduction Stage - we have initial conversations to get to know you better… [30 min] Recruiter Screen [45 min] Hiring Manager screen / Resume Deep Dive 🧑‍💻 Team Interview Stage - we then delve into your experience in more depth and introduce you to members of

the team… [Async 1.5 hr] You complete a technical project and we share the results over email. [60 min] Technical knowledge/troubleshooting + collaboration/communication skills with an existing member of our Support Engineering team. 🎉 Final Interview Stage - we move you to our final round, where you meet cross-functional partners and gain a better understanding of our business and values holistically… [30 min] Values interview [15 min] Leadership We check references and conduct your background check Please note - you are welcome to request additional conversations with anyone you would like to meet, but didn’t get to meet during the interview process. Learn more

about us You can learn more about what it is like to work at Sourcegraph by reading our handbook . We are an ambitious team who are collectively working hard to build the most influential company in the world. You can read more about our culture , competitive

compensation and

benefits here. Sourcegraph is an equal opportunity workplace; we welcome people from all backgrounds. Sourcegraph participates in E-Verify for U.S. Employees. Create a Job Alert Interested in building your career at Sourcegraph? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with MyGreenhouse First Name * Last Name * Email * Phone Country * Phone * Resume/CV Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile * How did you hear about this position? * Why are you a good fit for our open position? * Why do you want to work at Sourcegraph? * Do you have working experience with Git? * Select... Do you have working experience with Docker or Kubernetes? * Select... If so, please describe your experience. Have you been in a technical support role in the past, helping customers troubleshoot and solve reported issues? * Select... If so, please describe your experience. Please note that the target

compensation for this role is $84,800 USD. Are you aligned with this

compensation? * Select... Please note that the target

compensation is based on location and level. You can read more about our

compensation philosophy and how people get raises here and here . If this does not align with your expectations, please share your

compensation expectations below. We are an all-remote team distributed across the world. What location (city, country, zip code) will you work from for 51%+ of the time? * Will you need employment visa sponsorship now or in the future to work in your current location? * Select... Since our teammates can generally work from anywhere in the world, we sponsor visas for only roles that require the presence in a particular country as part of the job

responsibilities. More details can be found here . Demographic Questions At Sourcegraph, we value belonging and believe in fostering an environment where diverse perspectives can thrive. We ask all candidates to respond to the below survey, which is completely voluntary, for required government reporting. Your responses will not be associated with your specific application and will not in any way be used in the hiring decision. Gender * Select... Race/ethnicity (mark all that apply): * Select... Veteran Status * Select... Submit application Powered by Greenhouse

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