About the role
Support Specialist (Backoffice) | Revolut United States Personal Business Kids & Teens Company Log in Sign up Support Specialist (Backoffice) Office : Mexico City Apply for this role About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 70+ million customers get more from their money every day. As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut. We’re looking for a Support Specialist who takes ownership of customer issues, thinks deeper to find solutions, and contributes to the way we support our customers every day. To support our 24/7 coverage, this role may include night and weekend shifts, which are fully compensated. Up to shape what's next in finance? Let's get in touch. What you'll be doing Applying standard procedures to investigate and resolve customer chargeback requests with accuracy and care Supporting core product functionality to efficiently solve customers basic chargeback product-related queries and needs Handling basic FAQs and troubleshooting support independently, seeking guidance only on complex cases Delivering high-quality, efficient support on frequent and less complex requests Gathering relevant information in a structured way to conduct investigations Performing root-cause analyses (RCA) using set methodologies to ensure accurate outcomes Meeting service level agreements (SLAs) with quality and consistency Communicating clearly and simply to ensure a great customer experience What you'll need A bachelor's degree (must be able to provide at least a provisional certificate) 18+ months of experience in customer service Fluency in English (C1+ level) Fluency in Spanish (C1+ level) Excellent verbal and written communication skills Experience in chargeback, fraud, and disputes resolution processes Empathy and love for helping people To be driven and self-motivated, with a flexible team-player attitude An independent, problem-solving approach Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team. Important notice for candidates: Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles. • Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment. • Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain. We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately. By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice Apply for this role Get what you need to succeed Financial benefits that show we value your work Flexibility to work from home, the office, or abroad A Revolut Metal subscription loaded with perks Exciting events year-round so you can get to know your team Explore benefits Discover our values We believe in two things to make it happen: our people and our culture. When talented people work in a great culture, success is the only option. See our Culture page Choose your plan Standard $0.00/month Whether you're looking to save money, spend abroad, or stick to your budget with our built-in tools, get more from your money with our Standard account. Premium $9.99/month Upgrade to elevate every day. Get the confidence to spend, invest, and save smarter across the globe. Metal $16.99/month Try our top plan, for the full package. Stand out with an exclusive contactless stainless steel Metal card. California Collection Notice Do not sell or share my personal information | Limit the use of my sensitive personal information © Revolut Technologies Inc. 2026 Revolut Technologies Inc. 107 Greenwich Street, 20th Floor, New York, NY 10006 The Revolut Prepaid Visa® and Revolut Prepaid Mastercard® cards are issued by Lead Bank, Member FDIC, pursuant to respective licenses from Visa U.S.A. Inc. and Mastercard International and may be used everywhere Visa or Mastercard respectively are accepted. Banking services offered through the Revolut Prepaid Card are provided by Lead Bank, and are subject to the terms of a Cardholder Agreement . Revolut Technologies Inc. (Revolut) is a technology services provider and program manager of the card program. Funds in your Revolut Prepaid Card Account will be transferred to and held by Lead Bank, an FDIC insured institution. Funds loaded onto your Lead Bank issued card will be insured up to the applicable limits whether your funds are held directly by Lead Bank or through one of its networked FDIC insured institutions. Savings Vaults created on or prior to July 29, 2025 are provided by Sutton Bank, Member FDIC, and funds there are insured up to $250,000 in the event Sutton Bank fails. Savings Vaults created after July 29, 2025 are provided by Cross River Bank, Member FDIC, insured up to $250,000. Securities products and services provided by Revolut Securities Inc., member FINRA / SIPC . Securities products are not insured by the FDIC or any federal government agency, are not bank deposits, are not obligations of or guaranteed by any bank and are subject to investment risks, including possible loss of the principal amount invested. Automated investing is provided by Revolut Wealth Inc., an SEC registered investment advisor. Information about operations, services, and fees is set forth in Revolut Wealth’s current Form ADV Part 2 (Brochure), a copy of which is available upon request and at IAPD -- Investment Adviser Public Disclosure -- Homepage . The Revolut Visa Credit Card is issued by Cross River Bank, Member FDIC. Revolut Personal Loans are made by Cross River Bank, Member FDIC. The Revolut Visa Credit Cards and Revolut Personal Loans are not deposit products. The Revolut Secured Mastercard Credit Card is issued by Lead Bank, Member FDIC. Travel insurance on Revolut’s Metal plan is provided by Chubb Group. For any questions, contact Revolut using the Revolut mobile application or by calling the number on the back of your card: (844) 744-3512, or write to Revolut at 107 Greenwich Street, 20th Floor, New York, NY 10006 . 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