Technical Account Manager

Company Background

Coast is in hyper-growth – expanding fast inside large enterprises, and scaling our post-sales team to keep up with demand. Coast makes APIs visual, enabling companies to create instant and bespoke previews of true integrations for customers. Instead of sending prospects API documentation, customer-facing teams can show exactly how their API works in context (any UI, any workflow). Sales, marketing, and solutions teams use Coast to collapse sales cycles, build pipeline, and offer bespoke solution journeys.

Why This Role Matters

Coast’s post-sale team is at capacity. We’re adding a TAM to:

1. Deliver white-glove, enterprise-grade attention to our largest, most strategic accounts where there’s meaningful expansion headroom and high visibility. In addition to our book of fast growing startups
2. Protect and grow a fast-expanding customer base

This is not a “ticket-closer” TAM role. It’s closer to deployed Solutions Engineering across a book of accounts: you’ll be technical, proactive, and credible with senior customer stakeholders.

The TAM Role at Coast

Once a deal closes, the TAM becomes the customer’s primary point of contact across:

• Implementation + onboarding (first value fast)
• Technical support + enablement (Slack-first, high responsiveness)
• Ongoing adoption & outcomes (keeping usage strong; preventing churn)
• Renewal enablement + expansion surfacing (you don’t “close” commercials, but you tee up and support them)

What You'll Do

• Own implementation + onboarding from contract signature to first live workflow/template (target ~30 days, complexity dependent).
• Serve as the technical point of contact for your book: integrations, troubleshooting, enablement, and day-to-day questions (Slack-first).
• Drive adoption + retention by proactively identifying risk, improving and driving usage, and ensuring customers are renewal-ready.
• Surface expansion opportunities by mapping stakeholders, onboard new teams, and partner with the GTM owner when upsell signals emerge.
• Feed product insights back to Coast by translating customer pain into clear gaps/opportunities for the roadmap.

Who You Are

You’re a rare blend: technical enough to earn credibility, and personable and curious enough to build deep relationships with customers. Must-haves:

• 5–10+ years in Technical Account Management/Technical CSM/Solutions Engineering (post-sale)/Implementation / Solutions Architect (or similar)
• Strong technical credibility: comfortable with APIs, integration workflows (auth/webhooks/REST), and tools like Postman
• Working knowledge of JavaScript and/or frontend concepts (enough to troubleshoot, guide, and build confidence)
• Intellectually curious + fast learner — energized by frequent context switching across industries/use cases
• Excellent customer-facing communication (clear writing, calm execution) + high responsiveness (Slack-first)
• High ownership + proactivity (you create momentum, not just react to requests)
• NYC-based and excited to be in-office 5 days/week