About the role
Hi, I’mAlex, co-founder at Magic Patterns. You'll notice below one of our core values is "obsessed with customers." As an Account Manager / Customer Success, you will embody that every day!
And you will literally reinvent how software is built. Today, thousands of teams use Magic Patterns to ship software faster. Our mission to help product teams go from idea to production has landed us Fortune 500 customers and a beloved community. But it’s always day 1. And we need your help!
If you like startups, AI, and fun, fast-paced environments: we can't wait to work with you.
How we work:
We believe in purposeful hiring and hiring only A-players. We are a small and mighty team with an office in San Francisco and others distributed across North America.
Our values:
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Optimize for action — anything that can be done in hours, can be done in minutes.
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Trust the data — it is ok to be wrong; we use data to drive decisions.
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Obsessed with customers — without our customers, we are nothing.
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Ownership — insist on high standards and craftsmanship.
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Spread the magic — for many people, Magic Patterns is “magic.” Be proud of your work and have fun!
In this role, you will:
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Offer onboarding, implementation, and adoption support for customers
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Deliver product integration consultation and post-sale Enterprise guidance to enable seamless technical implementations
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Support completion of security questionnaires in a cross functional team
