About the role
About the role
As Pylon’s first Technical Account Manager, you will own client integrations end-to-end, from onboarding to production stability, and take ownership of and scale how we onboard, support, and manage integrations. You will work directly with product & engineering, debug issues in real time, and ensure customers can reliably build on our APIs.
This is not a traditional support role. You are expected to diagnose problems independently, drive resolution, and expand how clients build on top of Pylon. Your technical depth and proactive engagement will be central to maintaining the health of client integrations and unlocking new value as we scale.
Key responsibilities will include
- Guide clients through API integration, providing troubleshooting support and best practices across the full Pylon API suite
- Diagnose and resolve complex integration issues using observability and monitoring tools, working across logs, traces, and metrics to identify root cause quickly
- Create detailed documentation and tools to help clients successfully integrate and scale with Pylon's infrastructure
- Take ownership of and scale how Pylon supports and manages client integrations
- Lead all technical initiatives for assigned accounts while collaborating with sales teams to drive account expansion and engagement
- Develop strategic solutions to meet client requirements and incorporate them into the product development process
- Work closely with engineers to escalate and resolve incidents when necessary