About the role
What are we looking for? We’re hiring a technical Community Lead to own our public forum and keep users unblocked. You are hands-on: you can debug, give architecture guidance, and jump on calls when needed. You also build scalable community systems (automation, ambassadors, events) and run the feedback loop into product/support. What will you lead? Forum ownership + support routing: ensure every thread gets answered or redirected correctly (docs, support ticket, technical escalation) Hands-on technical help: help users build apps, debug common issues, provide fixes/workarounds, and hop on calls to unblock Automation + workflows: build systems that make support fast and scalable (macros, templates, AI workflows, routing) Community programs: ambassadors, rewards/recognition, office hours, AMAs, hackathons Feedback loop: triage/categorize/summarize themes and feed them into roadmap decisions; build lightweight fixes for recurring issues when needed What skills do we expect you to have? Strong TypeScript (you can actually debug and advise) Strong AI skills (prompting, agent workflows, debugging AI behavior) Excellent written and verbal communication High-energy, creative, community-first Nice-to-have: experience running/scaling an online community What are Hercules’ operating principles? Hercules’ operating principles guide how we make decisions every day. We take them very seriously. Most of them are specifically choices that we as a company unique prioritize and so can be learned on the job. However, we do specifically filter for these principles our hiring process: We move with urgency . We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds our learning and delights our customers. We strive for excellence. Doing things well is in our DNA. We have good taste. We get the details right. Our outputs are exceptionally simple and self-serve. We’re proud of our work. We are hungry . We are willing to work hard and break through walls to achieve the outcomes we want. We are willing to operate at any level to get things done. We are politely relentless. Is Hercules in-office or remote? Hercules founding team works in-office in San Francisco (Kearny and Bush). We have a very strong preference for in office. We are open to remote for exceptional candidates in US time zones who would be willing/able to travel to the office regularly. What are Hercules’