Technical Customer Service

requirements. We get inspiration from others to learn from their mistakes, but we always prioritize the common sense over anecdotes. The only true limitations are the laws of physics. 05 Work at a fast-growing startup in a team of super-talented colleagues (Y Combinator alumni, ex-Google & ex-Shopify engineers, and… you?). Work hard, treat people well, and have fun. Our investors 2021 Founded 300,000+ Developers $28.6M Funding Lachy Groom Ex-Stripe Rahul Mehta Managing partner at DST Global Aaron Levie CEO Box Madhu Muthukumar CPO at Notion Ryan Petersen CEO at Flexport Kulpreet Singh ex-UiPath Michael Stoppelman Ex-VP at Yelp Zach Sims CEO at Codecademy Emil Eifrem Founder of Neo4j Kevin Indig Director of SEO at Shopify Tim Soulo CMO at Ahrefs Jakub Jurovych Founder of Deepnote Open roles Remote Remote (North America & Europe) Hardcore mode Opt-in to work 60 hours a week, reply to work messages on weekends, 20 10 vacation days, 13 public holidays, and unlimited sick days. Silicon Valley startups work “996”: 9am-9pm, 6 days a week. We think that’s unsustainable, but 60 hours a week can be, if you choose to opt-in. You’ll learn and grow faster, tackle more interesting challenges, and experience the true early-stage startup experience. The companies you admire were built this way. Work 1.5x the hours, earn 2x the

compensation. You can change your mind later if it doesn’t feel right. " data-html='true' placement='top' tooltip-class='sm:min-w-[477px] p-1 bg-[#171824] border border-[#727DA133]/40' > Work 1.5x the hours, earn 2x the

compensation /^Full-?stack Engineer$/i $60K - $300K/year + equity $120K - $600K/year + equity · Remote Prague Founding Product Engineer $150K - $400K/year + equity $300K - $800K/year + equity · Remote Prague Recruiter $50K - $100K/year + equity $100K - $200K/year + equity · Remote Prague Customer Engineer $60K - $120K/year + equity $120K - $240K/year + equity · Remote Prague Customer Advocate $30K - $120K/year + equity $60K - $240K/year + equity · Remote Prague /^Full-?stack Engineer$/i $60K - $300K/year + equity $120K - $600K/year + equity · Remote Prague Founding Product Engineer $150K - $400K/year + equity $300K - $800K/year + equity · Remote Prague Recruiter $50K - $100K/year + equity $100K - $200K/year + equity · Remote Prague Customer Engineer $60K - $120K/year + equity $120K - $240K/year + equity · Remote Prague Customer Advocate $30K - $120K/year + equity $60K - $240K/year + equity · Remote Prague /^Full-?stack Engineer$/i Hardcore Remote (North America & Europe) Prague $60K - $300K/year + equity $120K - $600K/year + equity Apply The challenge Read about how we think about software and what it’s like to work here . We’re designing a product by engineers, for engineers. Our CTO, CEO, and COO are all software builders who understand what it takes to craft elegant, efficient, and delightful products. And we’re continuously looking for more amazing engineers to help us create high-quality software with exceptional UX—end to end. You’ll do more than write code. You’ll shape the product user experience , polish user interface, optimize backend performance, benchmark database queries, and ship secure, scalable software. We’re looking for software engineers who, if given enough time, could build Better Stack on their own. This role is not about filling a narrow niche but taking ownership and shipping impactful software that users love. We believe the best software engineers are at least 100x more productive than the average ones, as they can pragmatically switch between different styles of engineering . We don’t think of software engineers as a commodity . What you’ll do Use AI to aggressively ship high-quality code. We expect you to be on top of the latest tools , models and trends in AI-assisted software engineering. We think that using AI is no longer optional. We expect you to be amazing at prompting, to know when to leverage different models, and to have first-hand experience with Claude Code, Cursor, and opencode among others. At the same time, we expect you know when not to use LLMs and instead debug or design an algorithm by hand. We’re not looking for vibe coders. You’ll implement, test, and deploy secure, fast, and scalable code in production— independently or with lightweight collaboration. Work directly with our CTO, CEO, and our designer to deliver end-to-end features, from backend to frontend, within a single day. Use our modern yet opinionated tech stack—Ruby on Rails, PostgreSQL, Redis, ClickHouse, Redpanda, JavaScript, Vue.js, Tailwind, Docker, and more. Keep our frontend fast and consider SEO & AEO. Ship software while maintaining security and performance across the stack— understanding basic web security principles without over-relying on frameworks. Collaborate asynchronously while avoiding unnecessary meetings. We trust you to manage your time and ship. This might be for you if Software is your hobby. You’ve written web scrapers for fun, built apps for personal use, or explored side projects to learn new tech. You love shipping things end-to-end. Styling buttons in the morning, adjusting the database schema at noon, and deploying to production in the afternoon? You’ll like it here. You value speed and pragmatism. You know how to prioritize and cut the right 5% of a feature to simplify its implementation by 100x. You take security very seriously, without blindly relying on modern frameworks. You write fast software. From optimizing SQL queries to reducing frontend reflows and choosing the right number of threads, you’re always looking for ways to keep applications fast. You’re a generalist. You don’t need to be an expert in every area of software engineering, but you’re comfortable wearing multiple hats and learning quickly. You care about UI and UX. Pixel-perfect designs and seamless user flows aren’t “just for designers.” Refactoring UI is/would be your go-to guide. You prefer fewer meetings and more doing instead. Team stand-ups? No thanks. Async tools and clear communication? Yes, please. It’s great if you’ve worked with our stack but it’s definitely not a requirement. We need you to be flexible about the tools you use. Great software engineers can pick up new stack fast. As far as you worked with some web technologies and at least some SQL databases, you’re just fine! You agree that software engineers are the artists of our age. Read Paul Graham ’s Hackers and Painters , one of our favorite books. Who you’ll work with We consider our team to be a professional sports team. Everyone aims to be the best in the world in what they do. From YC alumni to ex-Google and ex-Shopify colleagues, you’ll be in great company. Our founders Juraj (CEO) and Veronika (COO), and Tomas (CTO) who remain hands-on and ship code. Our 1-man design team Juraj jr., and Simon, engineer turned technical product manager, who ensure that every feature you build looks and feels incredible and consistent with the rest of the product. Apply Founding Product Engineer Hardcore Remote (North America & Europe) Prague $150K - $400K/year + equity $300K - $800K/year + equity Apply The challenge Please start by reading the description of the /^Full-?stack Engineer$/i role. You need to be an amazing full-stack engineer before moving to the Founding Product Engineering role. You can also read about how we think about software and what it’s like to work here . What you’ll do You’ll essentially run a startup within a startup. You’re ready to work extremely hard. This is a senior role with high expectations. Given enough time, you’d be able to build Better Stack from scratch and take others with you along the way. You’re an extremely strong /^Full-?stack Engineer$/i . You can analyze business models and you’re the kind of person who constantly comes up with new product ideas. You’re able to validate your product idea with pre-product design interviews. You’re great at user experience and copywriting. You can design and build a simple, lovable, and complete product . You understand the difference between prototyping and production engineering . You’re not just a product manager or an engineering manager. During the first year of the product, you’ll be the most active code committer in the product’s Github repository. You’ll be leading your team by example from the front lines. You know that a product without distribution is useless, you read the Coldstart problem , and admire products with built-in virality. You’re a skilled engineering manager, both a people manager , and a strong technical leader . You love data and you watched Alex Schultz’s lectures on growth . You’re ready to watch the first 10,000 Fullstory session recordings of people using your product. You’re a decent sales person. You can hop on a podcast, give a lecture, and fly across the country for a product demo. Why you should work with us Reading the above, you should be thinking: "if I can do all of those things, should I just start a startup myself?". Maybe you should! If that’s you, in fact you might be the perfect person for this job. Hear me out. Working with us, as opposed to starting your own startup, has multiple advantages: You know you’ll get paid. Most startups go to 0. With Better Stack you get no downside, yet an unlimited upside. You’ll have way less stress. You don’t have the balance sheet to worry about. You don’t need to calculate the runway till going bankrupt. Although you should be great at leading technical teams, we’ll help you with the ugly side of managing people . We’ll have your back. You don’t have to deal with legal, operations, compliance or VCs. You can fully focus on building great products. That’s a luxury most startup CEOs don’t have. You’ll learn a lot . You’ll work with

the team who built Better Stack from the ground up. We’ve seen the story of building both successful and failed products many times. You’ll go faster with us. You can fully leverage Better Stack’s existing resources to make your product successful: our data processing infrastructure, consistent UI/UX language, the strong developer brand, and our strong existing distribution . There’s close to 0 bureaucracy & politics at Better Stack. Your success will be fully in your hands. ...and you can always start your company afterwards! Apply Recruiter Hardcore Remote (North America & Europe) Prague $50K - $100K/year + equity $100K - $200K/year + equity Apply The challenge Better Stack has an unusually high concentration of makers. Every manager is an individual contributor and there’s close to 0 bureaucracy and politics. If you like meetings and 'strategy sessions', probably look elsewhere. But if you like winning and feel great about getting stuff done, you might love it here! Help us find like-minded makers that want to build the future of software. The way we work is quite different to most places. In fact, most people would probably not want to work with us , and we think that’s ok! Most people should not build early stage startups, in fact. When done right, however, even candidates we reject enjoy the interview experience and learn a lot. If you’re smart, open minded, driven and can think for yourself, read on! What you’ll do Scout for new talented colleagues, coordinate the hiring process, extend offers, and be the candidate’s voice throughout the company. Talk to many new people every week (20+ intro chats per week) and create genuine connections. Balance inbound vs outbound hiring, learning to spot candidates even if they never applied or may not have direct prior experience. Work directly with both of our co-founders, our CTO, and more teammates on bringing the very best people on board on-site in Prague as well as remotely in Europe and the US. Be in charge of creating an 11-star candidate experience . Craft extraordinary employer branding and make the company an obvious interview choice for talented candidates. A great startup culture needs to be founder-driven. You’ll be the fail-safe to make sure nothing falls through the cracks. This might be for you if You enjoy pitching a candidate the mission, culture, product, and our work style. Learn fast and can discuss engineering topics with engineers . You consider yourself full-stack, managing all aspects of recruiting, from sourcing to conducting intro calls with candidates, coordinating all stages of the interview process, and helping to extend the offer or providing the candidate with valuable feedback. You don’t hesitate to do a lot of outbound and you’re not waiting for candidates to apply on their own. You enjoy delighting candidates throughout the process by being fast, transparent, energetic, and kind. You have a builder’s mindset. There’s plenty of things we’re doing already, but a lot more we could be doing in the future! You are curious. You enjoy checking the latest trends and never miss an opportunity to read a good book, listen to a podcast episode, or watch a talk on talent or startup-related topics and share that knowledge. Who you’ll work with A team of smart and talented colleagues who are extraordinary at what they do and collaborate together to build an amazing product. Namely: Juraj & Veronika , both our co-founders, are hands-on and close to hiring every new colleague who joins

the team. They’re the kind of founders who not only say the company is only as good as the people within the company; they act on it and are always ready to help bring more talented teammates on board. Both of them still interview all the candidates too, of course. Tomas , our CTO, engaged in sourcing, interviewing, extending offers, and onboarding. Magdalena has lived and traveled all over the world, which helps her connect with candidates and shape how Better Stack is seen from the outside. She takes care of growth, marketing, and technical recruiting, always juggling multiple hats with a focus on operational excellence. She is also a supporter of the Ruby community. Anna , our head of operations, who previously ran a space company developing software for satellites and probes. Where to go next? Read about what it’s like to work here – feel the atmosphere, understand the culture. Read more about how we think about software engineering . It’s quite different from other companies! (Most of the principles we describe there apply to other parts of the company as well.) Apply Customer Engineer Hardcore Remote (North America & Europe) Prague $60K - $120K/year + equity $120K - $240K/year + equity Apply The challenge Customers at the core of everything we do here and we strive to deliver an 11-star experience to each and every one of them. What you’ll do Be the engineering guide for CTOs implementing Better Stack. Work with engineers from companies around the world to implement the best in class observability. Solve customer’s engineering challenges. Identify issues, design and analyze the best solutions, or hop on a call to discuss your recommendations with your customers. Dive into our code, monitoring dashboards, Vector configs and get creative with solutions for any kind of stack our customers use. Empower our customers and help them implement the best practices for logging and incident management. Shape the user experience of our products. By talking with our customers daily, you’ll know what matters to them the most. Help make our tools the vehicle through which the engineering magic happens. Bring your unique perspective on how to solve any challenges that our customers may come across. This might be for you if You have an engineering background and like our approach to engineering culture. You are passionate about driving change from the start to the finish line. It will be up to you to talk with our customers, draft out the solutions, and solve their technical challenges. You are an excellent and effective communicator with native-level English skills. Both written and spoken form. You are independent, resourceful, and not afraid to roll up your sleeves. You want to help us build love brand . Who you’ll work with A team of smart and talented colleagues who are extraordinary at what they do and collaborate together to build an amazing product. Namely: Veronika , our co-founder & COO, who was previously at Google and Shopify. Simon , our amazing engineer turned technical product manager. Tomas , our CTO, hands on engineering wizard who still ships code daily. Where to go next? What it’s like to work here – feel the atmosphere, understand the culture. How we think about software engineering (most of the principles we describe there apply to other parts of the company as well 😉). Apply Customer Advocate Hardcore Remote (North America & Europe) Prague $30K - $120K/year + equity $60K - $240K/year + equity Apply The challenge Customers at the core of everything we do here and we strive to deliver an 11-star experience to each and every one of them. What you’ll do Own your portfolio of client companies. Educating their teams on new best practices, upselling them on new features, and helping them jump through the hoops of procurement departments. Think of it as being a consultant but owning your work in the long-term . Build business relationships. Be it a CTO, engineering team lead, or an indie hacker. We give everyone the 11-star experience approach in everything we do. Solve customer’s problems. Identify issues, design and analyze the best solutions, or even hop on a call to discuss your recommendations with your customers. Bring your unique perspective on how to solve any challenges that our customers may come across. This might be for you if You want to be a part of a high-growth environment and engage in a client-facing consultant & advocacy role. You are passionate about learning and dive head straight into any challenge. It will be up to you to discuss the technical challenges, organizational goals of our customers and be responsible for driving the solutions from the start to the finish line. You are an excellent and effective communicator with native-level English skills. Both written and spoken form. You are independent, resourceful, and not afraid to roll up your sleeves. You want to help us build love brand . Who you’ll work with A team of smart and talented colleagues who are extraordinary at what they do and collaborate together to build an amazing product. Namely: Veronika , our co-founder & COO, who was previously at Google and Shopify. Filip , our technical magician, who can help setup anything from config for an indie hacker to the migration of a 300-strong team. Our amazing engineers, whose wizard-level skills can solve any technical problem and are always willing to help, as well as our customer success and sales teams. Where to go next? What it’s like to work here – feel the atmosphere, understand the culture. Read about How we think about software engineering . Apply Solutions AI SRE OpenTelemetry tracing Log management Infrastructure monitoring Error tracking Real user monitoring Incident management Uptime monitoring Status page Data warehouse Company Work at Better Stack Engineering Security Resources Help & Support Documentation Enterprise Integrations Dashboards Company Work at Better Stack Engineering Security Resources Help & Support Documentation Enterprise Integrations Dashboards Community What Is Incident Management? Beginner’s Guide Best Datadog Alternatives to Consider in 2026 8 Best Free & Open Source Status Page Tools in 2026 13 Best Sentry Alternatives in 2026 15 Best Grafana Alternatives in 2026 The 10 Best Incident.io Alternatives in 2026 5 Most Used Incident Management Tools 30x cheaper than Datadog. Predictable pricing. Exceptional customer support. +1 (628) 900-3830 [email protected] Terms of Use Privacy Policy GDPR System status © 2026 Better Stack, Inc. 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